Ashley Taylor
Hounslow
Summary
Dedicated professional with expertise in student safety and behavioural management, demonstrating strong communication skills, both written and verbal. Hardworking and compassionate with a proven ability to foster a collaborative environment as a team player, while employing creative thinking to enhance student supervision and record-keeping. Committed to advancing educational practices through effective management and supervision, aiming to contribute positively to student development.
Overview
23
23
years of professional experience
5
5
years of post-secondary education
Work history
Teaching Assisitant
London Borough of Hounslow
Isleworth, Hounslow
09.2015 - Current
- Supporting the children, the teachers and the school.
- Liaised between teachers and parents, maintaining open lines of communication.
- Assisted children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Facilitated active learning environments with engaging teaching aids and resources.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Supported classroom teacher with behaviour management, promoting a positive learning environment.
- Led small group sessions for enhanced focus on challenging topics.
- Prepared classroom materials to facilitate efficient lessons.
- Supervised students in and around the school, during lessons, moving around the school, at break and lunch times and during school trips providing a fun, safe and supportive environment.
Sales supervisor
New Look Retailers
Feltham, Hounslow
07.2008 - 07.2009
- Promoted from Sales assistant in July 2008.
- Supervised the sales team, enhancing their performance and productivity.
- Delivered excellent customer service by addressing and resolving issues promptly.
- Established strong client relationships, which resulted in repeat business.
- Managed customer queries to improve overall service experience.
- Ensured adherence to company standards by conducting routine checks and balances.
- Boosted store reputation by delivering top-notch customer service.
Credit control officer
IMS
Richmond, Richmond upon Thames
02.2005 - 08.2006
- Promoted from Office Junior to the Finance Department to Credit Control.
- Monitored customer account details for non-payments, delayed payments and other irregularities, improving compliance levels.
- Chased overdue invoices by phone, email and letter within agreed timescales to maintain positive cash flow.
- Established strong communication lines to foster better customer relations.
- Kept in regular contact with the finance team, achieving harmonious working relationships.
- Developed solid relationships with clients, resulting in improved payment timelines.
- Handled queries about payments, ensuring customers' peace of mind.
Retail sales associate
Gap
Staines-upon-Thames, Surrey
12.2002 - 12.2004
- Promoted to Menswear specialist and Head cashier.
- Dealt with returns, ensuring customer satisfaction.
- Upheld company policies whilst interacting with customers and colleagues.
- Maintained tidy sales floor to enhance shopping experience.
- Assisted in visual merchandising, improving shop floor appeal.
- Provided product knowledge to customers for informed purchases.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Supported marketing initiatives by setting up promotional displays.
- Facilitated a smooth checkout process, reducing wait times for customers.
Education
GCSEs -
Whitlow School
Whitton, Richmond upon Thames 09.1997 - 07.2002
Skills
- Team player
- Communication, both written and verbal
- Creative thinking
- Student safety
- Behavioural Management
- Record-keeping
- Student supervision
- Proactive
Timeline
Teaching Assisitant
London Borough of Hounslow
09.2015 - Current
Sales supervisor
New Look Retailers
07.2008 - 07.2009
Credit control officer
IMS
02.2005 - 08.2006
Retail sales associate
Gap
12.2002 - 12.2004
GCSEs -
Whitlow School
09.1997 - 07.2002
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