Ashley Stannard
Bury St Edmunds,SFK
Summary
I am a trustworthy, loyal, and strategic Account Manager with over 10 years of experience driving revenue growth and client retention across hospitality, travel, and SaaS. I have managed portfolios of 350+ accounts and consistently demonstrated a strong commitment to Customer Service and Customer Success. I pride myself on building trust, nurturing long-term relationships, and delivering exceptional customer satisfaction that supports sustainable, strategic partnerships. I have a proven ability to secure new business, upsell to existing clients, and communicate effectively with stakeholders at all levels.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
Key Account Manager
Redburn Innovations Ltd
Bury St Edmunds, Suffolk
06.2016 - Current
- Managed a portfolio of 350+ national B2B accounts, delivering consistent and sustainable revenue growth.
- Achieved 15% year-on-year revenue growth through new business acquisition and successful contract renewals.
- Negotiated long-term client agreements to improve retention and increase annual recurring revenue (ARR).
- Designed and executed strategic sales plans, identifying cross-sell and white-space opportunities to drive incremental revenue.
- Utilised CRM and analytics tools to forecast pipeline, track performance, and inform commercial decision-making.
- Collaborated cross-functionally with marketing and product teams to deliver tailored campaigns and support new product launches.
- Played a key role in scaling the organisation from a four-person startup to a 25-employee business.
- Supported operational management as Office Manager, overseeing onboarding, compliance processes, and supplier negotiations.
Customer success manager
EasyRoommate.com
London
03.2015 - 04.2016
- Expanded existing accounts and acquired new business through tailored sales campaigns.
- Drove subscription growth by analysing user behaviour, implementing retention strategies, and optimising customer journeys.
- Trained clients on platform usage, increasing engagement and subscription renewals.
Service manager
Visa Swift
London
02.2012 - 01.2015
- Managed client accounts within travel and logistics sectors, maintaining 95%+ retention.
- Streamlined client onboarding and service delivery, improving efficiency and customer satisfaction.
- Developed tailored service packages for corporate clients, contributing to repeat revenue growth.
Education
BA (Hons) - Graphic Design
Norwich University of the Arts
Norwich 09.2004 - 07.2007
National Diploma - Graphic Design
West Suffolk College
09.2002 - 07.2004
GCSEs -
King Edward VII
Skills
- Strategic account management
- Customer success and support
- Sales cycle management
- Sales planning and forecasting
- CRM and data analytics
- Structured sales methodologies
- Cross-functional collaboration
- Leadership and negotiation
Affiliations
- Tennis (member of local club), sports, crypto and blockchain technology.
References
References available upon request.
Timeline
Key Account Manager
Redburn Innovations Ltd
06.2016 - Current
Customer success manager
EasyRoommate.com
03.2015 - 04.2016
Service manager
Visa Swift
02.2012 - 01.2015
BA (Hons) - Graphic Design
Norwich University of the Arts
09.2004 - 07.2007
National Diploma - Graphic Design
West Suffolk College
09.2002 - 07.2004
GCSEs -
King Edward VII