Ashley Samuel Hughes
Summary
A highly skilled professional with exceptional organisational and administrative abilities, adept at learning new software and technologies swiftly. Demonstrates consistent performance and excels in managing heavy workloads while prioritising tasks effectively. Proficient in using CRM systems daily, creating new processes to enhance efficiency, and providing excellent customer service across various platforms. Known for persuasive salesmanship and the ability to follow strict procedures, with a career goal of leveraging these skills to drive operational success.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work history
Customer care representative
Admiral
Cardiff
08.2024 - Current
- Improved operational efficiency by streamlining customer care processes.
- Fostered trust and loyalty through honest communication with customers.
- Deescalated tense situations for improved customer relationships.
- Navigated multiple software systems proficiently, enhancing task completion speed.
- Prioritised tasks to meet and exceed company objectives and goals.
- Identified potential sales opportunities during routine interactions to boost revenue growth.
- Delivered exceptional service with timely responses to queries.
- Established rapport with customers to encourage repeat business.
- Handled sensitive information confidentially to protect customer privacy rights.
- Employee of the month April 2025
Contract Coordinator - Customer Services
LaverGroup
05.2023 - 07.2024
- In a fast-paced, busy environment, I managed a team of engineers working with major partners like EON and British Gas, gaining extensive knowledge of the engineering industry, particularly in solar panels and air source heat pumps (ASHP).
- I organised the weekly work schedules for 4 to 5 teams, ensuring that jobs were prepared with the necessary scaffolding and materials to maintain a high level of customer satisfaction.
- Trusted with handling money for purchases and organising deals, I built strong relationships with customers and businesses such as PVF Scaffolding, and I resolved a range of customer issues, from complete boiler breakdowns to broken tiles.
- Customer feedback following installations was consistently complimentary, reflecting the quality of our work and our commitment to excellent service.
Arcade Attendant
Warren Farm Holiday Centre
Brean, Somerset
03.2022 - 11.2022
- Provided professional and friendly service to enhance customer comfort and enjoyment.
- Used quick thinking and organisation to ensure smooth operations at a busy arcade.
- Maintained safety compliance to ensure the wellbeing of both staff and customers.
- Achieved high customer satisfaction, especially by assisting elderly passengers with machines.
- Handled daily opening and closing procedures.
- Took on extra shifts and maintained a flexible schedule.
- Delivered orders from the kitchen to dining areas.
- Kept the restaurant clean and accessible.
- Prepared food and beverages within target timeframes.
- Adapted to various roles to support workflow.
- Operated a cash register to process payments and orders.
- Served a high volume of guests with exceptional customer care in fast-paced environments.
- Shared product knowledge to answer customer questions and make recommendations.
Crew Member
McDonald's
Nantgarw
02.2019 - 06.2020
- Delivered orders from the kitchen to dining areas.
- Ensured the restaurant was clean and accessible.
- Prepared food and drinks promptly.
- Adapted to different roles to maintain workflow.
- Handled payments and processed orders at the cash register.
- Provided exceptional customer care in busy service environments.
- Used product knowledge to answer questions and offer recommendations.
Education
Level 2 & 3 - Business & IT
Coleg y Cymoedd
01.2019 - 01.2021
GCSE - English, Mathematics, Religious Studies, Physical education, BTEC Science
Skills
- Quick learner of new software and technologies
- Consistent performance
- Exceptional organisational and administrative skills
- Using my own initiative
- Remaining on task and knowing when to prioritise new tasks in order of importance
- Able to deal with a heavy workload
- Experience using CRM systems on a daily basis
- Ability to create new processes to improve efficiency
- Provide excellent customer service via email, phone or face to face
- Ability to follow a strict process/procedure
- Persuasive salesmanship
References
Available upon request
Timeline
Customer care representative
Admiral
08.2024 - Current
Contract Coordinator - Customer Services
LaverGroup
05.2023 - 07.2024
Arcade Attendant
Warren Farm Holiday Centre
03.2022 - 11.2022
Crew Member
McDonald's
02.2019 - 06.2020
Level 2 & 3 - Business & IT
Coleg y Cymoedd
01.2019 - 01.2021
GCSE - English, Mathematics, Religious Studies, Physical education, BTEC Science
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