Ashley Richmond
Romford,Greater London
Overview
7
7
years of professional experience
Work history
Field Service Technician
Virgin Media O2
London
2024.04 - 2026.05
- Working as a Field Service Technician carrying out HFC, fibre and business installations, service calls and landline operations for residential and business customers. Day to day duties included diagnosing broadband, TV and telephone faults, installing and replacing equipment, running, and terminating cables, and ensuring services were restored efficiently. Experienced working independently, managing workloads and maintaining a high first-time fix rate alongside strong customer satisfaction scores. The role developed my fault-finding abilities, problem solving skills, attention to detail and confidence working with technical systems, all of which could transfer well into the electrical industry.
Fire Stopper
All England Group
2023.08 - 2024.04
- In my role as a Fire Stopper, I operate a dedicated van, traveling to diverse locations across England to fulfill time-sensitive assignments. My responsibilities involved the precise installation of fire-stop materials in walls, floors and ceilings, as well as the application of sealants to establish effective fire-resistant barriers. committed to completing each task efficiently, recognising the critical impact of my work on the safety of individuals in the event of a fire. The urgency and importance of my responsibilities emphasise my dedication to executing tasks accurately within specified time limits.
Labour
P I B Contractors LTD
2023.01 - 2023.08
- In my role as a site Laborer and Dryliner, I executed diverse tasks crucial to construction projects. This included labor-intensive activities and drylining tasks, contributing to construction efficiency. I prioritised safety and organised workspaces, showcasing adaptability, a strong work ethic and a commitment to both foundational and specialised aspects of construction. Additionally, I learned keywords and formed sentences in Bulgarian to enhance communication with fellow workers.
Line Chef
Wagamama
2022.08 - 2023.01
- As a line chef at Wagamama, contributing to the opening of the Romford restaurant marked my initial foray into catering, bringing with it a culture shock as I immersed myself into the world of Japanese american cuisine. Serving customers witnessing their joy upon receiving their food became a genuine satisfaction for me. I eagerly worked overtime, often on weekends, to ensure a seamless dining experience.
Leading Café Staff Member
JUMP EVOLUTION
Harold Hill
2021.11 - 2022.08
- As a leading Café Staff Member, I played a crucial role in training new team members. My responsibilities included instructing till usage, honing and learning about how to operate the computer systems to help ensure smooth transactions whilst keeping the customer engaged. I covered the preparation and service of beverages, emphasised cleanliness standards and provided guidance on food preparation, cooking and legal compliance.
Junior Soldier | Infantry
BRITISH ARMY | HARROGATE AFC
2019.05 - 2019.11
- As a junior infantry soldier in the British Army, my role was centered around rigorous training to establish a solid foundation for a military career. Responsibilities included mastering essential infantry skills like weapon handling, fieldcraft and most importantly teamwork. Physical fitness training, drills and classroom instruction were integral components of the learning process
- Adaptability and resilience were key traits during various challenges, designed to test and enhance capabilities. Commitment to safety protocols and disciplined adherence to military standards were fundamental aspects of the role.
- This foundational experience at Harrogate Army Foundation College laid the groundwork for a career in the military and overall my personal growth as an adult standing up for myself and others, knowing right from wrong and the obstacles that follow..
Education
Level 2 Diploma Electrical Installations 2365 -
Rainham NCC
English Language Level 4 -
Havering Sixth Form
Level 2 Diploma Telecommunications -
VirginMedia Apprentify
Level 2 & Level 3 Extended Diploma - Uniformed Public Services
Havering Sixth Form
Level 2 Functional Skills - Maths
Apprentify
English Literature Level 4 - undefined
Marshalls Park School
Media Level 4 - undefined
Marshalls Park School
Maths Level 3 - undefined
Havering Sixth Form
Maths Entry Level 3 -
Havering Sixth Form
Skills
Problem Solving, troubleshooting and repair cables on HFC network whether that be in the street cabinet, outside the customers house in the ETB or inside i’m more than capable to fix all customers faults in a timely manner whilst still escalating procedures by the book and following company legislations
Advanced Knowledge IT Security, configuring Antivirus Software, Allowing Programs in and out of a Firewall
Time-Management, efficiently balancing studies, hobbies, work and personal interests with side gigs
Proficient In Microsoft 365/Teams Tools For Daily Usage
Effective Communication skills, verbal and written communication essential for client interactions and business visits
Experienced in communicating effectively with a wide range of customers, including those with accessibility needs, by providing clear and patient guidance on new equipment and system upgrades Skilled in explaining the operation of newly installed services, such as TV systems and broadband equipment, in an easy to understand manner while ensuring customers feel confident using their services independently Focused on delivering high customer satisfaction, reducing repeat callouts, and maintaining strong first time resolution performance
Timeline
Field Service Technician
Virgin Media O2
2024.04 - 2026.05
Fire Stopper
All England Group
2023.08 - 2024.04
Labour
P I B Contractors LTD
2023.01 - 2023.08
Line Chef
Wagamama
2022.08 - 2023.01
Leading Café Staff Member
JUMP EVOLUTION
2021.11 - 2022.08
Junior Soldier | Infantry
BRITISH ARMY | HARROGATE AFC
2019.05 - 2019.11
English Literature Level 4 - undefined
Marshalls Park School
Media Level 4 - undefined
Marshalls Park School
Maths Level 3 - undefined
Havering Sixth Form
Level 2 Diploma Electrical Installations 2365 -
Rainham NCC
English Language Level 4 -
Havering Sixth Form
Level 2 Diploma Telecommunications -
VirginMedia Apprentify
Level 2 & Level 3 Extended Diploma - Uniformed Public Services
Havering Sixth Form
Level 2 Functional Skills - Maths
Apprentify
Maths Entry Level 3 -
Havering Sixth Form