Ashley Phillips

. Managing a team of 8

. Supervising a team, creating a positive environment where the team feel welcomed and supported

. Hosting Team meetings at least twice a week

. Placing orders for stock to maintain the correct stock levels

. Delegating where necessary and ensuring the team are proactive at all times

. Complying with Food Handling & Hygiene standards

. Complying with Health & Safety regulations

. Supporting and hosting jobs clubs. Helping Participants Search and apply for jobs.

. Develop and deliver application sessions and interview preparation activities for participants.

. Keeping multiple CRM systems up to date with employer and participant information

. Proactively engage employers by building and maintaining strong relationships, both nationally and locally.

. Managing front of house greeting / signing in staff and participants.

. Health and safety Champion For West Bromwich and Dudley

. Fire Marshall

. Ensuring customer service is delivered at all times.

. Completing health and safety checks each week.

. Visual merchandising throughout the week

. Administrating various types of workload

. Managing a team of 10

. Making customers aware of products

. Ensuring team was providing customer service

. Took ownership of escalated customer issues and followed through to resolution

. Performance reviews

Working in all areas of the store. Providing customer service and being a team player.

· Café

· Bakery

· Menswear

· Social Media Management

· Food Hall

. Managing a team of 6

. Managed the timely completion of tasks to maintain cleanliness and orderliness.

. Enhanced customer experience by maintaining a tidy atmosphere at all times.

. Assessed performance of cleaners, providing feedback for improvement.

. Maintained a clean, safe environment by supervising daily cleaning tasks.