Ashley Nicholson

• Caring for the dogs,
• Feeding
• Grooming
• Walking/ exercising the dogs
• Cleaning out kennels and paddocks

• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Increased customer satisfaction by resolving issues.
• Completed duties to deliver on targets with accuracy and efficiency.
• Made finalised and completed customer bookings.
• Correctly allocating staff job tickets.
• Contacting and sourcing new clients offering the current services available.

• Delegated tasks efficiently to maximise productivity.
• Facilitated staff training, resulting in better customer service.
• Enforced safety regulations to reduce workplace accidents.
• Coordinated hiring, recruitment and training strategies to build a successful Team.
• Developed personalised care plans which catered to individual needs and preferences of each patient.
• Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
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Manager of 2 supported living settings supporting adults with learning disabilities.

• Coordinated appointments with healthcare professionals for routine check-ups and treatments.
• Encouraged social interaction for improved mental health amongst residents.
• Administered medication, ensuring correct dosage and timing.
• Responded swiftly to emergency situations, protecting patient well-being.
• Conducted regular performance reviews, identified areas of improvement in service delivery.
• Promoted individual wellbeing, verifying service users were safeguarded against abuse and neglect.
• Maintained administration records with up-to-date information.

Care co-ordinator promoted to manager.

• Coordinated project tasks for successful and timely completion.
• Ensured smooth daily operations by overseeing shift swaps and leave requests.
• Provided support through handling employee concerns, fostering a positive working environment.
• Coordinated interviews, reference checks and onboarding processes for new hires, ensuring a smooth transition into the company.
• Successfully delivered on tasks within tight deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours, covering nights, weekends and bank holidays.
• Collaborated on cloud computing projects, promoting remote work capabilities.
• Used Microsoft Word and other software tools to create documents and clear communications.
• Applied positive customer service approach to increase satisfaction levels.
• Coordinated daily operations for 20 staff and around 40 clients.
• Provided assistance for daily activities, resulting in increased independence.
• Transporting clients to and from appointments facilitated access to necessary services.
• Offered friendly, efficient customer service and handled challenging situations with ease.