Ashley Muriithi
Harpenden
Summary
Detail-oriented hospitality professional skilled in beverage preparation, inventory management, and enhancing customer satisfaction. Committed to team collaboration and maintaining high service standards while thriving in high-pressure environments. Focused on delivering memorable experiences and ensuring a clean, organized workspace.
Overview
1
1
Certification
4
4
years of professional experience
Work History
BARTENDER/HOST
Prime Steak & Grill
09.2025 - 08.2026
- Act as first point of contact for guests, delivering a warm, professional welcome and anticipating their needs throughout the visit.
- Managed restaurant booking system, checked in guests against reservations, and coordinated real-time table availability to optimize guest experience.
- Handled incoming phone calls, took reservations, and resolved guest queries and service issues with a focus on customer satisfaction.
- Prepare fresh ingredients, house syrups, infusions, fat-washes and garnishes daily, alongside batched preparations for service
- Prepared fresh ingredients, house syrups, infusions, fat-washes, and garnishes daily, ensuring timely and efficient service.
- Handle incoming phone calls, taking reservations and resolving guest queries and service issues calmly and efficiently.
Team Leader/ Wait Staff
Cube Agency (Alongside Prime Steak)
01.2026 - 06.2026
- Set up and break down dining spaces to brief, efficiently laying covers, dressing tables, and resetting rooms within tight turnaround times
- Take drinks orders, serve wine, and clear efficiently between courses without disrupting guests
- Took drinks orders, served wine, and cleared efficiently between courses, ensuring minimal disruption to guests
- Handled dietary requirements and allergen queries accurately, checking with the kitchen.
- Adapt quickly to unfamiliar venues, layouts, and client standards
- Supported and guided newer casual staff on service standards and section responsibilities, enhancing overall service quality during larger events
Barista
Caffe Nero
09.2024 - 06.2025
- Delivered personalised customer service from order through to presentation, managing peak-hour customer flow in a fast-paced environment.
- Prepared espresso-based drinks, iced beverages, matcha and specialty items to brand quality standards, maintaining consistency across high order volumes.
- Operated POS systems for order taking and payment processing, ensuring accurate handling of cash and card transactions.
- Managed store opening and closing procedures, coordinating till setup, equipment checks, and end-of-day reconciliation.
- Maintained stock rotation and freshness standards for pastries, deli items, and beverage ingredients to minimise waste.
- Upheld food safety and hygiene standards throughout food and drink preparation and service.
Receptionist
Primecare Health Services
05.2023 - 07.2024
- Managed front desk as first point of contact for patients, visitors, and healthcare professionals, ensuring smooth communication in person and by phone
- Book, amend, and cancel appointments across clinicians' diaries, prioritising urgent cases in line with practice protocol
- Handle sensitive patient information in accordance with GDPR and practice confidentiality policy
- Register new patients, update records, and process referrals, test results, and correspondence on SystmOne
- De-escalated distressed or frustrated patients calmly, ensuring timely escalation of clinical queries to appropriate staff member
- Supported daily administration by efficiently handling filing, scanning, prescription requests, and post
Waitress
CJ's restaurant
02.2022 - 04.2023
- Served sections during busy lunch and dinner services, ensuring timely and accurate service during peak periods
- Advised on the menu and daily specials, including allergen and dietary information, checked with the kitchen for accuracy
- Upsold starters, sides, and drinks, enhancing overall dining experience and increasing average spend per head
- Resolve guest complaints calmly at the table, escalating to management where appropriate
- Handle card and cash payments, process bills accurately, and reconcile takings at close
- Support new starters with menu knowledge and floor routines
Education
Postgraduate Diploma - Business
Hertfordshire International College
Hatfield04-2025
Skills
- Cocktail development
- Alcohol service
- Food safety and hygiene
- Sanitation practices
- Reservation management
- Cash handling
- Coffee preparation
- Upselling
- Strong multitasking
- Time management
- Customer service
- Service-oriented mindset
- Clear and effective communication
- Interpersonal skills
- Highly reliable
- Team player attitude
Certification
Allergen Certificate
Food Safety Level 2
Timeline
Team Leader/ Wait Staff
Cube Agency (Alongside Prime Steak)
01.2026 - 06.2026
BARTENDER/HOST
Prime Steak & Grill
09.2025 - 08.2026
Barista
Caffe Nero
09.2024 - 06.2025
Receptionist
Primecare Health Services
05.2023 - 07.2024
Waitress
CJ's restaurant
02.2022 - 04.2023
Postgraduate Diploma - Business
Hertfordshire International College