Ashley Moheeputh
Waiting Staff Member
Cambridge
Summary
I'm an energetic and customer-oriented professional with extensive experience in the hospitality industry. My proudest achievement is consistently surpassing sales targets and accurately projecting profits for new products, demonstrating my keen forecasting abilities. One of my best qualities is maintaining exceptional communication and building highly motivated teams, driving success and growth within the organizations.
Overview
6
6
years of professional experience
21
21
years of post-secondary education
3
3
Languages
Work History
Waiting Staff Member
Pizza Pilgrims
Cambridge, United Kingdom
03.2024 - Current
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Streamlined the ordering process with clear communication between waiting staff and kitchen personnel.
- Displayed excellent multitasking abilities during high-volume periods, managing multiple responsibilities without sacrificing quality of service or attention to detail.
- Exemplified outstanding teamwork by assisting colleagues when needed with tasks such as bussing tables or running food orders.
- Aided in menu development by providing valuable feedback on popular dishes and potential improvements from customer insights.
- Trained new waiting staff members on restaurant policies, menu knowledge, and customer service techniques to improve overall team performance.
Waiting Staff
Giggling Squid
Cambridge
09.2020 - 08.2023
- Played a crucial role in maintaining positive guest reviews by consistently delivering exceptional service and anticipating customer needs.
- Contributed to team success by consistently meeting or exceeding sales targets on upselling items such as appetizers, desserts, and beverages.
- Ensured guest satisfaction by quickly addressing any special requests or dietary restrictions in their meal orders.
- Managed multiple tables simultaneously, ensuring accurate order placement and prompt service.
Supervisor
Giggling Squid
Cambridge
03.2022 - 09.2022
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Waiter
Elior
Cambridge
11.2018 - 09.2020
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Reduced order errors by double-checking tickets before sending them to the kitchen staff for preparation.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
Education
Master of Science - Business Management
Anglia Ruskin University
Cambridge 04.2001 - 09.2022
Skills
- Welcoming Attitude
- Attention To Details
- Customer service
- Item promotion
- Multilingual Proficiency
- Strong work ethic
- Team collaboration
Timeline
Waiting Staff Member
Pizza Pilgrims
03.2024 - Current
Supervisor
Giggling Squid
03.2022 - 09.2022
Waiting Staff
Giggling Squid
09.2020 - 08.2023
Waiter
Elior
11.2018 - 09.2020
Master of Science - Business Management
Anglia Ruskin University
04.2001 - 09.2022