Ashley McGowan
Chorley,United Kingdom
Summary
Accomplished professional with extensive expertise in customer service, retail sales, and warehouse management. Demonstrates strong organisational skills and proficiency in CRM software, including Xapsys, to enhance customer relations and streamline order processing. Adept at utilising time management and communication skills to drive direct sales and upselling techniques. Skilled in operating forklifts and pallet jacks, ensuring efficient shipping and receiving operations. Committed to leveraging computer skills, including Microsoft Office, to support career growth in logistics and customer service sectors.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
Sales Consultant
Back Care Solutions
Bamber Bridge
10.2024 - 07.2025
- Assisting in providing quotations for ergonomic office equipment and advice over the phone, email and online chat.
- Dealing with the DWP and their Access to Work Scheme, carrying out Telephone DSE Assessments, dealing with queries and recommending certain equipment based on individual circumstances.
- Use of Sage 50 and Xapsys CRM.
- Lots of other administrative tasks.
- Report writing.
Order Fulfilment Supervisor
Anchor Pumps Co Ltd
Risley
05.2023 - 09.2024
- Fulfilment of all website placed orders using Sage 50.
- Reaching out to suppliers when something is out of stock to place new orders and get best possible price.
- Some stock ordering involved too.
- Orders that needed to be placed would be done by raising Purchase Orders and emailing over to the supplier.
Customer Service Assistant
Anchor Pumps Co Ltd
Risley
05.2023 - 09.2024
- Assisting with Customer Service queries, dealing with any customers problems regarding returning items or claiming replacements under warranty.
Warehouse Manager
Anchor Pumps Co Ltd
Risley
06.2022 - 05.2023
- Warehouse Manager duties, overseeing the day to day running of the warehouse.
- Processing online orders using Sage50.
- Booking in of goods using Sage50.
- Delegating jobs to other staff members.
- Ordering of supplies and some stock by creating Purchase Orders on Sage50.
- Ensuring stock is accurate and amending quantities accordingly using Sage50.
- Exporting of goods with DPD & FedEx, ensuring customs information is accurate.
- Exporting palletised goods to NI and ROI ensuring all customs documents are in line with current protocol using the TSS system to submit Entry Summary Declarations and other Customs information.
- Liaising with transport companies to find the best shipping rates possible and then entering into an agreement once something suitable is found.
Storeman
Anchor Pumps Co Ltd
Risley, ENG
11.2019 - 06.2022
- General warehouse duties, order picking and packing.
- FLT Counterbalance, unloading vehicles, checking stock, putting stock away.
Yard Operative
KAS Metal
Atherton, ENG
11.2018 - 09.2019
- Counterbalance FLT Driver.
- Unloading of material from wagons.
- General warehouse duties.
Warehouse Operative / Order Picker
Turner & Wrights Ltd
Lostock, ENG
10.2017 - 10.2018
- General warehouse duties, order picking, attention to detail.
- Driving Reach truck also.
Warehouse Selector
ALDI
Bolton, ENG
10.2016 - 06.2017
- Picking of orders for Aldi Stores.
- Using pick by voice.
- Using LLOP Truck.
Education
GCSE -
Fred Longworth High School
09.2005 - 05.2011
Skills
- Organisational skills
- Computer skills
- Driving
- Time management
- Shipping & Receiving
- Forklift
- Retail sales
- Pallet jack
- Direct sales
- Communication skills
- Order picking
- Customer service
- Microsoft Word
- Microsoft Office
- Serving
- Sales
- Warehouse management
- Zendesk
- CRM Software proficiency
- Upselling techniques
- Customer Service
- Customer relations
- Order processing
Affiliations
- Sport
- Family
Timeline
Sales Consultant
Back Care Solutions
10.2024 - 07.2025
Order Fulfilment Supervisor
Anchor Pumps Co Ltd
05.2023 - 09.2024
Customer Service Assistant
Anchor Pumps Co Ltd
05.2023 - 09.2024
Warehouse Manager
Anchor Pumps Co Ltd
06.2022 - 05.2023
Storeman
Anchor Pumps Co Ltd
11.2019 - 06.2022
Yard Operative
KAS Metal
11.2018 - 09.2019
Warehouse Operative / Order Picker
Turner & Wrights Ltd
10.2017 - 10.2018
Warehouse Selector
ALDI
10.2016 - 06.2017
GCSE -
Fred Longworth High School
09.2005 - 05.2011
Similar Profiles
SURANU MAIGADISURANU MAIGADI
Business Director. at Community and Children's Care Centre / Back 2 BackBusiness Director. at Community and Children's Care Centre / Back 2 Back
Isaac MarquezIsaac Marquez
Office Assistant at Back Office Support And SolutionsOffice Assistant at Back Office Support And Solutions
SHIVANI NAUTIYALSHIVANI NAUTIYAL
Associate Team Lead at Enkel Back-Office Solutions India Pvt. Ltd.Associate Team Lead at Enkel Back-Office Solutions India Pvt. Ltd.
Joel MtebeJoel Mtebe
FULL STACK SOFTWARE ENGINEER at Network Rail UKFULL STACK SOFTWARE ENGINEER at Network Rail UK
Jennifer WrightJennifer Wright
Beauty Therapist at Self EmployedBeauty Therapist at Self Employed