Ashley Loera
Edinburgh,Midlothian
Summary
Dynamic professional with expertise in quality assurance, inventory management, and social media marketing. Demonstrates strong leadership and communication skills, coupled with a customer-oriented approach. Known for resourcefulness and the ability to drive results in fast-paced environments. Committed to leveraging skills to enhance organisational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work history
Passenger Service Agent/ Ramp Service Agent
Allegiant Travel Company
Reno, Washoe
10.2016 - 01.2024
- Managed 30 to 200 flight bookings during each flight operation.
- Ensured timely departure of flights by managing pre-boarding activities efficiently.
- Managed ticket counter operations diligently for streamlined processes.
- Communicated flight delays or cancellations with passengers, maintaining transparency and trust.
- Supported revenue generation efforts through upselling of airline products and services during check-in process.
Nike Athlete
Nike Outlet
Sparks , Washoe
08.2014 - 10.2018
- Lead the training of new staff members to improve team efficiency.
- Managed stock levels for optimal store performance.
- Handled cash transactions accurately maintaining financial integrity.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
Restaurant hostess, Expo, & Catering Waitress
Silver Peak Bar & Grill
Reno, Washoe
01.2016 - 06.2018
- Took part in inventory checks at end of shifts, aiding accurate record keeping.
- Enhanced customer satisfaction by providing prompt and courteous service.
- Adhered to health and safety regulations whilst carrying out tasks, promoting a safe working environment.
- Trained new employees on protocols and procedures, increasing team efficiency.
- Streamlined seating arrangements according to reservations, optimising table usage.
Education
Bachelor's of Arts - Psychology with an Emphasis in the Center of the Application of Substance Abuse Technologies
University of Nevada
Reno, NV 08.2014 - 06.2018
MSc - Sound Design
The University of Edinburgh
Edinburgh 09.2024 -
Affiliations
- Delta Gamma Fraternity | Director of Alumnae Relations | 2014 - 2018
- Omicron Delta Kappa Honor Society | Founding Class | 2016-2018
- Rotary Youth Leadership Awakening | Alumni (2013) & Counselor | 2017 - 2023
Timeline
MSc - Sound Design
The University of Edinburgh
09.2024 -
Passenger Service Agent/ Ramp Service Agent
Allegiant Travel Company
10.2016 - 01.2024
Restaurant hostess, Expo, & Catering Waitress
Silver Peak Bar & Grill
01.2016 - 06.2018
Nike Athlete
Nike Outlet
08.2014 - 10.2018
Bachelor's of Arts - Psychology with an Emphasis in the Center of the Application of Substance Abuse Technologies
University of Nevada
08.2014 - 06.2018
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