Ashley Kennedy
Plymouth,Devon
Summary
Efficient administrative professional specialising in support and client relations. Streamlined operations and effectively managed competing priorities while maintaining confidentiality. Strong communicator dedicated to fostering positive relationships and driving organisational success.
Overview
13
13
years of professional experience
20
20
years of post-secondary education
Work history
Customer Service Complaints Advisor
Royal Mail
Plymouth
2025.10 - 2026.05
- Partnered with management to resolve complex, escalated customer issues by developing and implementing optimal solutions.
- Collaborated with retail stores and third-party partners to boost customer satisfaction and minimise repeat contacts.
- Prioritised caseloads and ensured prompt, consistent follow-up on incidents to decrease case resolution times.
- Enhanced data integrity and supported informed decision-making by accurately tracking all customer interactions within Salesforce.
Administration Assistant
M&M Scaffolding
Plymouth, Devon
2022.09 - 2024.08
- Responded to enquiries via phone, email, and social media, ensuring timely communication
- Create and send invoices to customers
- Type letters, reports and other business documents
- Update computer records
- Printed and photocopied various documents for office operations.
- Order office supplies
- Organised meetings and recorded minutes to support team collaboration
- Coordinated travel arrangements for staff to facilitate business operations
- Book scaffolding jobs for customers
- I chose to leave my position at M&M Scaffolding to undertake a course at college. Unfortunately, a few weeks into my studies, I experienced the unexpected loss of a close family member. As a result, I temporarily stepped away from both my studies and professional pursuits.
Administrative Officer
Valuation Office Agency
Plymouth
2016.10 - 2022.08
- Executed various administrative duties to support office operations, leveraging tools and databases for efficient data gathering and analysis
- Coordinated workload distribution within team, ensuring quality standards were met
- Delivered exceptional customer service via telephone, email, and written correspondence
- Engaged with customers daily to address inquiries and enhance understanding of processes
- Offered clear information and advice to customers, ensuring all necessary information was provided
- Provided assistance by explaining procedures, policies, reasons for inquiries, and justifying decisions
Administrative Officer
Child Maintenance Service
Plymouth
2015.11 - 2016.09
- Conducted administrative tasks, utilising tools and databases for efficient data gathering and analysis
- Assigned tasks to team members, ensuring quality assurance in all work completed
- Demonstrated exceptional customer service skills by effectively communicating with customers through telephone, email, and written correspondence
- Managed daily customer interactions, enhancing satisfaction and clarity of company processes
- Offered clear information and advice to customers while ensuring all necessary information was obtained
- Assisted customers by explaining procedures and policies, addressing inquiries, and providing rationale for decisions
Apprentice Hairdresser
Coles HD
Plymouth
2014.06 - 2015.10
- Performed diverse hair services, including styling, cutting, and colouring, to enhance client satisfaction.
- Provided expert style recommendations tailored to meet each client's unique needs.
- Delivered exceptional customer service by warmly greeting clients and ensuring a comfortable salon experience.
- Ensured salon cleanliness and organisation through consistent housekeeping tasks, contributing to a welcoming environment.
- Managed financial transactions efficiently with clients efficiently, ensuring accuracy and professionalism.
Apprentice Hairdresser
Flicks Hair & Beauty
Plymouth
2012.12 - 2014.05
- Skillfully performed hair washing and client preparation for various hair services.
- Managed appointment bookings and communicated urgent changes to clients, ensuring smooth salon operations.
- Upsold salon products, contributing to an enhanced overall customer experience.
- Maintained salon cleanliness and ensured adherence to daily schedules for optimal client satisfaction.
Education
GCSE - Science
Lipson Community College
Plymouth 2007.09 - 2012.07
GCSE - Maths
Lipson Community College
Plymouth 2007.09 - 2012.07
GCSE - English Literature
Lipson Community College
Plymouth 2007.09 - 2012.07
NVQ Level 2 - Customer Service
Capita
Plymouth 2015.11 - 2016.11
GCSE - English Language
Lipson Community College
Plymouth 2007.09 - 2012.07
Timeline
Customer Service Complaints Advisor
Royal Mail
2025.10 - 2026.05
Administration Assistant
M&M Scaffolding
2022.09 - 2024.08
Administrative Officer
Valuation Office Agency
2016.10 - 2022.08
NVQ Level 2 - Customer Service
Capita
2015.11 - 2016.11
Administrative Officer
Child Maintenance Service
2015.11 - 2016.09
Apprentice Hairdresser
Coles HD
2014.06 - 2015.10
Apprentice Hairdresser
Flicks Hair & Beauty
2012.12 - 2014.05
GCSE - Science
Lipson Community College
2007.09 - 2012.07
GCSE - Maths
Lipson Community College
2007.09 - 2012.07
GCSE - English Literature
Lipson Community College
2007.09 - 2012.07
GCSE - English Language
Lipson Community College
2007.09 - 2012.07