Ashley Jayden Before
Leicester,Leicestershire
Summary
Dedicated professional with a strong foundation in customer service excellence and effective communication. Demonstrates leadership experience and team collaboration, ensuring store presentation and organisation align with brand understanding. Skilled in negotiation, conflict resolution, and financial transactions processing, consistently achieving punctuality and attendance goals. Aspires to leverage these competencies to drive success in future roles.
Dynamic seller focused on delivering highest standards customer service. Thinks critically with can-do attitude for successful retail operations.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Retail Sales Worker
Sports Direct
Brentwood, Essex
2023.12 - 2025.09
- Worked as a retail sales worker at sports direct (2023-2025).
- Delivered exceptional customer service, assisting customers with product inquiries to enhance their shopping experience.
- Supported sales transactions and effectively upsold products to help meet store targets.
- Operated till systems correctly, ensuring accurate transactions.
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Dealt with returns, ensuring customer satisfaction.
- Maintained tidy sales floor to enhance shopping experience.
- Participated in staff meetings contributing valuable insights for improvement.
- Maintained store presentation by restocking shelves and organizing displays, ensuring an inviting environment.
- Collaborated with team members in a fast-paced retail setting, contributing to overall store success.
Virtual Work Experience
Mondelez International Cadbury
2024.07 - 2024.07
- Virtual work experience at Mondelez international Cadbury July 2024.
- Completed a virtual internship with Mondelēz International, where I collaborated in a team to develop and market a new chocolate product. Conducted market research, contributed to product development, and presented the final concept to senior company leaders. Gained hands-on experience in marketing strategy, teamwork, and business communication in a real-world FMCG setting.
Volunteer
poshstyleboutique
Hybrid work
2020.08 - 2021.01
I helped out with my family’s business at various markets stall events on weekends , serving customers and handling sales. I also worked in the warehouse, restocking and organising stock. This experience gave me confidence in talking to people, working in a team, and staying organised in a busy environment.
Education
GCSE -
Becket Keys Church of England Secondary School
Brentwood, Essex 2018.09 - 2023.06
A Levels - Business, Geography, Sociology
Shenfield High School Sixth Form
Shenfield, Essex 2023.09 - 2025.06
Skills
- Customer service excellence
- Negotiation skills
- Time management
- Effective communication
- Leadership experience
- Team collaboration
- Store presentation and organization
- Brand understanding
- Financial transactions processing
- Confident communicator
- Punctuality and attendance
- Conflict resolution
Accomplishments
- Received religious study student award in (2018 and 2023).
- Library captain (2018)
- Helped at the local church for the school during Christmas and Easter time periods (2019-2020).
- Won award for completing football season U13 (2019-2020).
- Won award for completing football season U14 (2020-2021).
- Won Football managers player of season U14 (2020-2021).
- Student volunteer for showing the Ks2 students around becket keys (yr6).
- Certificate for completing virtual work experience for Mondelez international Cadbury.
Affiliations
- Gym
- Watching Formula 1
- Playing and watching football
- Hanging out with friend and family
- Reading my Bible
Certification
Rolls-Royce: Project Manager
Springpod
Issued Dec 2025
Credential ID k473b5w4a215
Barclays: Risk
Springpod
Issued Dec 2025
Credential ID 0kse6ong5eeo
Siemens: Business Services
Springpod
Issued Dec 2025
Credential ID ixfcjyhqowl4
Virtual Work Experience with Dunelm: Careers, Skills, and Opportunities
Springpod
Issued Nov 2025
Credential ID 7vz6cvtc4y9n
Languages
English
Fluent
shona
Beginner
Interests
Currently include Going gym, and going on runs daily, watching formula 1 and watching business webinars when they are available, Bible study every Friday.
Work experience
Poshstylesboutique, Volunteer Staff, 2020, 2021, Volunteer staff for poshstylesboutique (2020-2021).
Timeline
Virtual Work Experience
Mondelez International Cadbury
2024.07 - 2024.07
Retail Sales Worker
Sports Direct
2023.12 - 2025.09
A Levels - Business, Geography, Sociology
Shenfield High School Sixth Form
2023.09 - 2025.06
Volunteer
poshstyleboutique
2020.08 - 2021.01
GCSE -
Becket Keys Church of England Secondary School
2018.09 - 2023.06