ASHLEY JAMES
Surrey,United Kingdom
Summary
Premium guest-focused hospitality and aviation professional with experience delivering high-end service in international, fast-paced environments. Strong background in airline cabin crew, airport operations, events, and client-facing roles, with a polished presentation and calm approach under pressure. Known for anticipating guest needs, resolving issues professionally, and working long hours while maintaining exceptional service standards. Well-suited to luxury and premium cruise ship roles within Guest Services, Retail, and Food & Beverage operations. Strong international & multicultural experience.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work history
Business Development Manager
Barret Advertising
Dubai, United Arab Emirates
02.2025 - 09.2025
- Conducted market research to identify potential business opportunities.
- Drove revenue growth with innovative sales strategies.
- Cultivated strong relationships with potential & existing clients.
- Branding and advertising exclusive product launches for Van Cleef & Arpels. Collaborated with exclusive Luxury Brands across Dubai, Saudi Arabia and Qatar.
Event coordinator
Smart Planet Media
London
03.2024 - 12.2024
- Collated feedback post-events to improve future planning and execution.
- Contributed creative ideas during event planning meetings.
- Ensured client satisfaction through prompt and efficient service.
Check-in agent
British Airways
London
06.2023 - 03.2024
- Verified visa documentation to comply with international travel regulations.
- Enhanced customer satisfaction by providing excellent service at check-in counters.
- Performed regular system updates, maintaining up-to-date flight information for all travellers.
Inflight Steward
Emirates Airlines
Dubai, United Arab Emirates
01.2023 - 05.2023
- Delivered exceptional 5* customer service for enhanced guest experience.
- Met passengers at entrance, verified tickets and directed individuals to locations.
- Maintained uniform neatness as per company guidelines.
Waiter / Front of House
The Reverie Brasserie
Surrey, United Kingdom
07.2022 - 01.2023
- Delivered excellent customer service & fine dining experience through friendly and polite interaction.
- Assisted in food preparation, resulting in timely service delivery.
- Maintained professional appearance throughout shifts, reflecting positively on establishment image.
Education
Foundation degree - Aviation
Emirates College
Dubai, United Arab Emirates 01.2023 - 03.2023
Diploma of Education - Motor Industry
East Surrey College
London, United Kingdom 09.2016 - 09.2018
GCSE | Year 12 Equivalent - undefined
The Ashcombe School
London, United Kingdom 09.2010 - 05.2015
Skills
- Self motivated
- Detail Oriented
- Team Player
- Ability to multitask
- Organisational
- Time management
- Interpersonal Skills
- Positive & friendly
LANGUAGES
English
Native
Timeline
Business Development Manager
Barret Advertising
02.2025 - 09.2025
Event coordinator
Smart Planet Media
03.2024 - 12.2024
Check-in agent
British Airways
06.2023 - 03.2024
Inflight Steward
Emirates Airlines
01.2023 - 05.2023
Foundation degree - Aviation
Emirates College
01.2023 - 03.2023
Waiter / Front of House
The Reverie Brasserie
07.2022 - 01.2023
Diploma of Education - Motor Industry
East Surrey College
09.2016 - 09.2018
GCSE | Year 12 Equivalent - undefined
The Ashcombe School
09.2010 - 05.2015