Ashley Felix
Stanmore,Greater London
Summary
Brings 5+ years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Overview
7
7
years of professional experience
2
2
years of post-secondary education
Work history
Music Engineer
Wave Changing Music
Wembley, Brent
06.2020 - Current
- Led multidisciplinary teams to complete construction projects on time and within budget.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Mentored music engineers and musicians to ensure optimum team productivity and positivity towards task.
- Educated customers on promotions, offers and special events to enhance product sales.
- Distributed invoices, answering payee queries and communicating deadlines.
- Effectively managed incoming and outgoing mail to maximise office efficiency.
Sales Consultant
Next Retail
Watford, Hertfordshire
09.2018 - 01.2019
- Provided clear, accurate pricing information to customers regarding specific products.
- Prioritised and effectively managed time to ensure all stock duties were completed in a timely manner.
- Reviewed customer feedback to enhance service delivery.
- Maintained and cleaned stockroom to ensure easy, safe access for team members.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
Sales Assistant
Franklin & Marshall
Wembley, Brent
08.2017 - 07.2018
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
Education
A-Levels - Music Technology
West Herts College
Watford 10.2017 - 06.2019
Skills
- Loss prevention
- Complaint handling
- Service upselling
- Cash handling
- Physical strength
- Stock checks
- Picking and packing
- Stockroom reporting
- Stock-flow management
- Sales closing techniques
Timeline
Music Engineer
Wave Changing Music
06.2020 - Current
Sales Consultant
Next Retail
09.2018 - 01.2019
A-Levels - Music Technology
West Herts College
10.2017 - 06.2019
Sales Assistant
Franklin & Marshall
08.2017 - 07.2018
Similar Profiles
Camila Nicole TorresCamila Nicole Torres
Director of Operations at Music Wave Events &RentalsDirector of Operations at Music Wave Events &Rentals
WILLIAM GAMBLEWILLIAM GAMBLE
Digital Marketing Specialist at Primary Wave Music PublishingDigital Marketing Specialist at Primary Wave Music Publishing
Jacquelyn SundinJacquelyn Sundin
Hospice RN Case Manager at VNA of Orange County Changing to Palomar HospiceHospice RN Case Manager at VNA of Orange County Changing to Palomar Hospice
REX ANTWIREX ANTWI
Sales Assistant at TrespassSales Assistant at Trespass
Florian Eduard TurcuFlorian Eduard Turcu
Ground worker at SGNGround worker at SGN