Ashley Buxton
Newcastle-under-Lyme,Staffordshire
Summary
Offering strong foundation in Law and Criminology with keen understanding of human behaviour and societal issues. Knowledgeable about research methodologies, data analysis, and critical thinking.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results. Ready to use and develop communication, problem-solving, and analytical skills in future roles.
Overview
13
13
years of professional experience
12
12
years of post-secondary education
Work history
Courier driver
Evri
Stoke-on-Trent, Staffordshire
2021.09 - 2025.10
- Delivered packages promptly by adhering to strict schedules and routes.
- Planned optimal routes using GPS navigation systems, enhancing delivery speed and reliability.
- Obtained customer signatures upon receipt of goods, confirming successful deliveries and maintaining accurate delivery records.
- Handled customer queries and complaints effectively, ensuring high levels of satisfaction and retention.
Hotel Supervisor
Travelodge
Stoke On Trent, Staffordshire
2014.03 - 2018.08
- Led team to deliver exceptional customer service for enhanced reputation.
- Coordinated front desk operations to ensure seamless guest experiences.
- Investigated negative reviews and implemented corrective actions to improve guest experiences.
- Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
- Maintained compliance with health and safety regulations within the premises.
- Met health and safety guidelines to maintain compliant working environments.
- Stored cash floats and delivered secure banking procedures.
- Wrote end of shift reports to facilitate service continuity.
- Organised services and allocated resources for conferences, charitable events, and private gatherings to enhance overall service delivery.
Domiciliary care worker
Bluebird Care
Stoke-on-Trent, Staffordshire
2013.01 - 2014.03
- Maintained exceptional standards of patient care by administering medication, preparing meals and aiding with personal hygiene tasks.
- Ensured safety and security of patients through vigilant monitoring of health conditions and swift action during emergencies.
- Fostered a comfortable environment for clients by promoting independence and dignity whilst performing daily duties.
- Contributed to clients' emotional health by providing companionship, conversation, and mental stimulation on a daily basis.
- Managed household chores to uphold cleanliness and organisation, enhancing clients' physical wellbeing and comfort.
- Facilitated communication between patients, families, and medical staff, promoting a comprehensive understanding of care processes and fostering collaborative care.
- Completed accurate documentation detailing each client's progress towards their individual recovery goals regularly.
- Handled sensitive information confidentially, ensuring clients' privacy rights were respected and maintained.
Education
Master of Science - Criminology and the Criminal Justice System
University of Derby
Derby 2020.09 - 2022.07
Bachelor of Laws - Law (LLB)
University of Derby
Derby 2017.09 - 2020.06
NVQ Level 2 - Customer Service
Babcock Training
Stoke-on-Trent 2012.04 - 2012.06
Foundation Degree in Science - Psychology, Law, Biology, English, Mathematics
University of Derby
Derby 2016.06 - 2017.06
NVQ Level 1 - Health & Social Care
Fenton Sixth Form College
Stoke On Trent 2004.09 - 2005.07
GCSEs - English Lit, English Lang, Maths, Science, (DBL) French, Business & Economics, Sports
Sir Thomas Boughey High School
Newcastle Under Lyme 1998.09 - 2004.07
Skills
- Route optimisation
- Safety regulations
- Time management
- Customer service
- Problem-solving
- Calm under pressure
- Communication skills
- Team building
- Leadership
- Public speaking
- Data collection methods
- Human behaviour insight
- Investigation oversight
- Technical writing
Timeline
Courier driver
Evri
2021.09 - 2025.10
Master of Science - Criminology and the Criminal Justice System
University of Derby
2020.09 - 2022.07
Bachelor of Laws - Law (LLB)
University of Derby
2017.09 - 2020.06
Foundation Degree in Science - Psychology, Law, Biology, English, Mathematics
University of Derby
2016.06 - 2017.06
Hotel Supervisor
Travelodge
2014.03 - 2018.08
Domiciliary care worker
Bluebird Care
2013.01 - 2014.03
NVQ Level 2 - Customer Service
Babcock Training
2012.04 - 2012.06
NVQ Level 1 - Health & Social Care
Fenton Sixth Form College
2004.09 - 2005.07
GCSEs - English Lit, English Lang, Maths, Science, (DBL) French, Business & Economics, Sports
Sir Thomas Boughey High School
1998.09 - 2004.07