Ashleigh Wood
Moreton,Merseyside
Summary
Detail-oriented professional with expertise in scheduling coordination and strategic planning, ensuring time efficiency and deadline adherence. Demonstrates strong communication skills and customer service excellence, supported by a solid foundation in computer literacy. Committed to workforce training and development, aiming to enhance organisational productivity and effectiveness.
Overview
13
13
years of professional experience
2014
2014
years of post-secondary education
Work history
Support Services Administrator Supervisor
Feedwater Ltd
01.2025 - 07.2025
- Oversee day-to-day administration of Support Services Department (SSD).
- Manage resource planning and engineer scheduling up to six months in advance.
- To supervise and ensure large scheduled projects are completed on time according to SSD schedule.
- Organising installation & scheduled water hygiene works, liaising with equipment production, chemical production, SSD and sales representative/account manager regarding availability, delivery.
- Maintain full UK SSD schedule during periods of holiday/absence.
- Supervise and ensure all administration processes are adhered to.
- Responding to requests for call outs, assessing priority and arranging for an engineer to visit.
- Ensuring correct RAMS are sent to site contact in advance.
- Signing off completed jobs with relevant job sheets.
- Raising purchase orders for equipment/specialist kit hire, and authorising payment of invoices (using SAGE 200).
- Co-ordinate DBS checks and security clearance applications.
- Arrange travel bookings and coordinate quarterly toolbox talks.
- General office duties - answer incoming calls, photocopying, sending emails, filing, etc.
- Manage on-line and paper filing systems to ensure they are up to date and in line with Data Protection requirements.
Support Services Administrator
Feedwater Ltd
01.2020 - 01.2025
- Organising installation & scheduled water hygiene works, liaising with equipment production, chemical production, SSD and sales representative/account manager regarding availability, delivery.
- Resource planning and engineer scheduling up to six months in advance.
- Responding to requests for call outs, assessing priority and arranging for an engineer to visit.
- Ensuring correct RAMS are sent to Site contact in advance.
- Signing off completed jobs with the relevant job sheets.
- Raising purchase orders for equipment/specialist kit hire, and authorising payment of invoices (using SAGE 200).
- Co-ordinate DBS checks and security clearance applications.
- Arrange travel bookings and coordinate quarterly toolbox talks.
- General office duties - answer incoming calls, photocopying, sending emails, filing, etc.
- Manage on-line and paper filing systems to ensure they are up to date and in line with Data Protection requirements.
Maintenance Coordinator
Brooktherm Refrigeration
07.2019 - 01.2020
- Setting up maintenance contracts.
- Booking in maintenance visits with customers.
- Liaising with subcontractors.
- Raising purchase invoices.
- Approval and signing off sub-contractor invoices.
- Order of parts / equipment.
- Maintaining sites asset list.
- Basic office duties.
Service Administrator
Brooktherm Refrigeration
04.2018 - 07.2019
- Managing engineers time sheets i.e. hours, expenses.
- Managing engineers' holidays.
- Prepping of job sheets / jobs.
- Raising purchase invoices.
- Providing purchase order numbers.
- Raising invoices and credits onto a bespoke system.
- Liaising with clients.
- Answering the phone dealing with any queries / emergency call outs.
- Basic office duties.
Optical Assistant
Specsavers
02.2017 - 04.2018
- Dispensing glasses (single vision, bifocal, varifocal).
- Measuring for a varifocal or bifocal pair of glasses.
- NHS vouchers / patients.
- Taking phone calls / making bookings for customers and dealing with any over the phone queries.
- Measuring pupil distance using a pupilometer or with a ruler / iPad.
- Working with a variety of age groups from toddlers to senior citizens.
- Making sure customer complains / aftercare is dealt with correctly.
Optical Assistant
Icare Opticians
12.2015 - 02.2017
- Dispensing glasses (single vision, bifocal, varifocal).
- Measuring for a varifocal or bifocal pair of glasses.
- NHS vouchers / patients.
- Taking phone calls / making bookings for customers and dealing with any over the phone queries.
- Measuring pupil distance using a pupilometer or with a ruler.
- Working with a variety of age groups from toddlers to senior citizens.
- Making sure customer complains / aftercare is dealt with correctly.
Administrator
Ian Wood Services
01.2014 - 09.2015
- Entering data into applications.
- Handling paperwork.
- Sorting and distributing office mail.
- Drafting cheques, invoices and receipts.
- Liaising with clients.
- Scheduling appointments.
Sales Assistant
River Island
10.2013 - 01.2014
- Cashier, cash handing, card payments, refunds.
- On the shop floor making sure all stock was out and tidy at all times.
- Assisting shoppers to find the goods and products they are looking for.
- Attaching price tags to merchandise on the shop floor.
- Answering queries from customers.
- Keeping the store tidy and clean, this includes hovering and mopping.
Sales Assistant
JD Sports
10.2012 - 03.2013
- Answering queries from customers.
- Attaching price tags to merchandise on the shop floor.
- Keeping up to date with special promotions and putting up displays.
- Assisting shoppers to find the goods they are looking for.
- Keeping the store tidy and clean, this includes hovering and mopping.
Education
NVQ2 - Beauty Therapy
Wirral Metropolitan College
Wirral 01.2013 - 01.2015
GCSEs -
Weatherhead High School
Skills
- Scheduling coordination
- Time efficiency
- Customer Service
- Communication skills
- Strategic planning
- Computer literacy
- Workforce training and development
Custom
Available on request.
Timeline
Support Services Administrator Supervisor
Feedwater Ltd
01.2025 - 07.2025
Support Services Administrator
Feedwater Ltd
01.2020 - 01.2025
Maintenance Coordinator
Brooktherm Refrigeration
07.2019 - 01.2020
Service Administrator
Brooktherm Refrigeration
04.2018 - 07.2019
Optical Assistant
Specsavers
02.2017 - 04.2018
Optical Assistant
Icare Opticians
12.2015 - 02.2017
Administrator
Ian Wood Services
01.2014 - 09.2015
Sales Assistant
River Island
10.2013 - 01.2014
NVQ2 - Beauty Therapy
Wirral Metropolitan College
01.2013 - 01.2015
Sales Assistant
JD Sports
10.2012 - 03.2013
GCSEs -
Weatherhead High School
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