Ashleigh Wilson
Newtownards,Down
Summary
Experienced in insurance administration with focus on policy management and customer support. Capable of streamlining processes to enhance operational efficiency and customer satisfaction through strong organisational skills and attention to detail. Skilled in handling complex administrative tasks and adapting to changing environments.
Reliable and driven professional with talent for administrative tasks and customer service. Possesses strong organisational skills combined with keen attention to detail. Aims to streamline insurance processes and enhance client satisfaction.
Overview
17
17
years of professional experience
Work history
Insurance administration clerk
Hughes Insurance
Newtownards, Down
2010.08 - Current
- Maintained organised records of policies and claims to facilitate efficient retrieval for audits.
- Communicated with clients and providers to gather necessary information for claims processing.
- Collaborated with colleagues to identify and resolve discrepancies in insurance documentation.
- Participated in training sessions to enhance knowledge of insurance policies and procedures.
- Contributed to a positive team environment by sharing insights and supporting team members.
- Sorted incoming post efficiently, enabling prompt response to client correspondence.
- Contributed towards sales targets by cross-selling additional products during routine customer interactions.
- Ensured accurate record keeping, improving overall operational efficiency.
- Handled sensitive customer information with utmost discretion and confidentiality, maintaining trust and integrity within the company.
- Managed complex customer queries for improved understanding of insurance policies.
- Processed high volumes of policy renewals for seamless continuation of coverage.
- Administered insurance applications, ensuring rapid turnaround times for clients seeking coverage initiation or changes.
- Achieved streamlined communication with colleagues through diligent documentation management.
- Enhanced efficiency in office operations by meticulously organising policy records.
- Maintained exceptional service levels with consistent attention to detail in administrative tasks.
- Answered telephone calls to field enquiries from clients, vendors and various other callers seeking information.
- Modified, updated and processed existing insurance policies, ensuring complete accuracy.
- Checked documentation for accuracy and validity on [System], maintaining confidentiality.
- Calculated adjustments, premiums and refunds within [Number]% accuracy.
- Received and routed business correspondence to correct departments and staff members.
- Worked with large volumes of data, completed accurate calculations, and presented results in required formats.
- Kept accurate and updated filing systems with financial data, statements and associated records.
- Identified and help correct errors in financial data or accounting practices.
- Upheld strict confidentiality and information protection standards for data.
Nursery Assistant
Happy Days Day Nursery
Newtownards, Down
2009.05 - 2009.08
- Assisted in implementing daily educational activities that promoted child development.
- Supported children with personal care needs, ensuring a comfortable and safe environment.
- Collaborated with colleagues to create engaging lesson plans tailored to individual learning styles.
- Monitored children's behaviour and provided guidance to promote positive interactions.
- Maintained cleanliness and orderliness in play areas to promote a healthy learning space.
- Communicated effectively with parents regarding children's progress and developmental milestones.
- Participated in training sessions to enhance skills and stay updated with best practices in childcare.
- Created engaging play scenarios to encourage imaginative thinking amongst children.
- Collaborated with other nursery staffs to ensure efficient day-to-day operations.
- Facilitated outdoor activities, promoting physical health among youngsters.
- Encouraged good hygiene practices among children promoting a healthy routine.
- Engaged children in arts and crafts activities, fostering creativity and motor skills development.
- Assisted in the development of educational programmes to boost children's learning engagement.
- Ensured quality childcare by following safety regulations strictly.
- Assisted in meal preparation for nourishing the children properly.
- Maintained cleanliness and safety within the nursery setting, contributing to a healthier environment for children.
- Encouraged children to safely explore surroundings, promoting curiosity and experimentation.
- Thoroughly cleaned and disinfected play areas to control health risks.
- Supervised daily activities, lunch break and rest time to monitor schedule.
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Practiced child protection and health and safety measures to comply with guidelines.
- Coordinated age-appropriate activities to enhance learning development, including art, music and physical pursuits.
- Recorded daily data and incidents in alignment with company reporting requirements.
- Observed children to detect problematic behaviour.
- Engaged children in stimulating learning-based activities and games.
- Developed positive, trusting relationships with groups of young children.
- Applied positive reinforcement and disciplinary techniques to improve behaviour and guide social development.
Education
NVQ Level 3 - Financial Services
Belfast Metropolitan
Belfast05.2025
NVQ Level 2 - Financial Services
Belfast Metropolitan
Belfast05.2024
Bachelor of Arts - Early Childhood Special Education
Liverpool Hope University
Liverpool06.2009
Higher National Diploma - Early Childhood Care and Education
South Eastern Regional College
Newtownards 05.2006
GCSEs - Double Award Science
Movilla High School
Newtownards 05.2004
GCSEs - Home Economics- Childcare
Movilla High School
Newtownards 05.2004
GCSEs - Business Studies
Movilla High School
Newtownards 05.2004
GCSEs - Maths
Movilla High School
Newtownards 05.2004
GCSEs - English
Movilla High School
Newtownards 05.2004
Skills
- Insurance process knowledge
- Insurance industry trends familiarity
- Policy renewals handling
- Microsoft office suite proficiency
- Time management mastery
- Insurance regulatory compliance
- Policy administration proficiency
- Microsoft Office Suite expertise
- Customer retention strategies
- Background in insurance
- Administration
- Customer Service
- Interpersonal communication
- Product knowledge
Timeline
Insurance administration clerk
Hughes Insurance
2010.08 - Current
Nursery Assistant
Happy Days Day Nursery
2009.05 - 2009.08
NVQ Level 3 - Financial Services
Belfast Metropolitan
NVQ Level 2 - Financial Services
Belfast Metropolitan
Bachelor of Arts - Early Childhood Special Education
Liverpool Hope University
Higher National Diploma - Early Childhood Care and Education
South Eastern Regional College
GCSEs - Double Award Science
Movilla High School
GCSEs - Home Economics- Childcare
Movilla High School
GCSEs - Business Studies
Movilla High School
GCSEs - Maths
Movilla High School
GCSEs - English
Movilla High School