Ashleigh Wallace
Dunfermline,SCT
Summary
Experienced professional with focus on operational management and team leadership. Drive business growth and enhance operational efficiency through strategic planning and robust problem-solving skills. Deliver exceptional results by fostering collaborative work environments and streamlining processes.
Overview
4
4
years of professional experience
Work history
Deputy General Manager
are airport retail enterprises
Edinburgh
05.2025 - 09.2025
- Oversaw daily operations, ensuring efficient task management and workflow optimisation.
- Conducted staff training to enhance team performance and service quality.
- Executed recruitment processes to identify and onboard suitable candidates.
- Managed staff rotas to maintain adequate coverage and operational efficiency.
- Handled cash transactions and bankings, ensuring accuracy and compliance.
- Performed stock takes to monitor inventory levels and prevent discrepancies.
- Improved business relationships via effective networking strategies.
Support Worker
NHS Scotland
06.2023 - 09.2025
- Managed care for diverse health issues across various patient demographics.
- Maintained accurate and up-to-date patient paperwork to ensure compliance.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Assisted in maintaining an clean environment for improved client health.
- Promoted physical activity through assistance with exercises improving overall health condition of an client.
- Helped achieve patient independence through guided tasks and activities.
Supervisor
Marstons Plc
05.2024 - 02.2025
- Managed customer interactions to enhance satisfaction and resolve issues.
- Oversaw opening and closing procedures of premises to ensure security.
- Coordinated team operations to maintain productivity and morale.
- Handled cash reconciliation to ensure accurate financial reporting.
- Managed daily operations to increase productivity.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Monitored employee attendance records for maintaining discipline within the team.
Restaurant Team Leader
Whitbread PLC
11.2023 - 05.2024
- Executed opening and closing procedures for restaurant operations.
- Handled cash transactions to maintain financial accuracy.
- Managed customer interactions to enhance service quality.
- Provided support to team members to foster a collaborative environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Successfully delivered on tasks within tight deadlines.
- Carried out day-to-day duties accurately and efficiently.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
PCO
GEOAmey-Fife
07.2023 - 11.2023
- Assisting SPS in prisoner escort duties to court and facilitating hospital appointments and detains.
- Participated in escort duties during off-site hospital visits ensuring prisoner's medical needs were met without compromising security principles.
- Kept accurate and timely data in prisoner records and carried out other administrative duties.
Health Care Support Worker
NHS-Glasgow
11.2022 - 10.2023
- engage with NHS bank as Band 2, delivering personal care, maintaining cleanliness, stocking supplies, and visiting multiple departments
- Improved patient comfort by assisting with daily personal hygiene tasks.
- Communicated sensitively with patients whilst respecting privacy and dignity at all times.
- Assisted in administering medication as per instructions from qualified professionals, ensuring correct dosage and timing are followed.
- Maintained a clean, safe environment for all patients.
Clinical Support Worker band 3
Nhs
04.2023 - 07.2023
- Managed documentation accurately, contributing to seamless patient record-keeping processes.
- Handled non-clinical duties including dressing, toileting and feeding patients.
- Maintained patient dignity throughout personal and intimate care.
- Offered compassionate emotional support to patients and families.
- Operated hoists and assistive technology safely for patients with mobility issues.
- Demonstrated respect, compassion and professionalism to maintain high standards for diverse patient groups.
- Escalated patient health concerns to superiors for appropriate care plan management.
Retail licensed manager
Marstons Plc-Dunfermline
04.2021 - 12.2022
- Led team during transition period of new general manager for seven months.
Managed team rotas and wages to ensure operational efficiency.
Oversaw ordering processes to maintain stock levels and service standards. - Delegated tasks efficiently to maximise productivity.
- Facilitated staff training, resulting in better customer service.
- Coordinated cross-departmental collaboration for improved workflow.
- Maintained inventory control, reduced stock shortages.
- Monitored health and safety measures for guaranteed compliance.
Education
GCSE or equivalent - Health Care
Carnegie College
Dunfermline Skills
- Time management
- Reliability
- Leadership
- Customer service
- Health and Safety regulations
Additional information
- Qualifications
- I was at Dunfermline high school in 2009.I got standard grades which were:
- English- 3
- Biology-b
- Art and design- b
- Maths -4
- German -4
- Geography-4
- Home ec technology -b
Timeline
Deputy General Manager
are airport retail enterprises
05.2025 - 09.2025
Supervisor
Marstons Plc
05.2024 - 02.2025
Restaurant Team Leader
Whitbread PLC
11.2023 - 05.2024
PCO
GEOAmey-Fife
07.2023 - 11.2023
Support Worker
NHS Scotland
06.2023 - 09.2025
Clinical Support Worker band 3
Nhs
04.2023 - 07.2023
Health Care Support Worker
NHS-Glasgow
11.2022 - 10.2023
Retail licensed manager
Marstons Plc-Dunfermline
04.2021 - 12.2022
GCSE or equivalent - Health Care
Carnegie College