Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Accomplishments
References
Timeline
Generic

Ashleigh Turnbull

Liverpool

Summary

Experienced Waiter bringing positivity, dedication and exceptional work ethic. Trained in customer service with knowledge of Modern British and Continental cuisine. Highly versatile and adaptable to fast-paced, changing environments.

Enthusiastic and outgoing professional, well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Reservations manager

Al Dente
Liverpool
01.2024 - Current
  • Managed large groups and events bookings with ease and efficiency.
  • Kept up-to-date inventory records to avoid overbooking or underbooking issues.
  • Ensured timely resolution of disputes by coordinating effectively between guests and departments.
  • Managed table settings for optimal dining experience.
  • Maintained knowledge of menu items, leading to accurate order taking.
  • Ensured cleanliness of restaurant area with regular sweeping and wiping.

Assistant manager

Crosby Coffee
Liverpool
09.2023 - 01.2024
  • Minimised inventory loss for improved profit margins.
  • Monitored sales performance regularly adjusting strategies as required.
  • Handled customer complaints effectively, restoring trust in our brand.
  • Provided excellent customer service leading to repeat business and customer loyalty.

Multi-site manager

Bean Coffee
liverpool
08.2022 - 09.2023
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Operations manager

Yumcha
Liverpool
01.2020 - 08.2022
  • Reduced overhead costs through efficient resource allocation and budget management.
  • Managed vendor relationships to ensure timely delivery of services.
  • Improved operational efficiency by streamlining processes and implementing strategic plans.
  • Directed safety protocols implementation, created safer workplace conditions.
  • Devised operational policies for regulatory compliance and best practices adherence.
  • Negotiated contracts with suppliers for cost-effective procurement of resources.
  • Encouraged innovative thinking in the team, fostered an environment of growth and development.

Education

GCSEs - English Literature

Madeley Academy
Telford
09.2011 - 06.2012

GCSEs - English Language

Madeley Academy
Telford
09.2011 - 06.2012

GCSEs - Separate Science

Madeley Academy
Telford
09.2011 - 06.2012

GCSEs - Performing Arts

Madeley Academy
Telford
09.2011 - 06.2012

NVQ Level 2 - Professional Cookery

Madeley Academy
Telford
09.2011 - 06.2012

NVQ Level 2 - Women's Hairdressing

Madeley Academy
Telford
09.2011 - 06.2012

GCSEs - IT

Madeley Academy
Telford
09.2011 - 06.2012

Skills

  • Time management proficiency
  • Crisis management capability
  • Customer satisfaction focus
  • Booking management
  • Professional telephone etiquette
  • Exceptional communication
  • Hospitality software proficiency
  • Interpersonal savvy
  • Leadership
  • Problem-solving
  • Resourcefulness
  • Calm under pressure

Affiliations

  • Speciality Coffee
  • Poetry
  • Music
  • Personal Style

Certification

Personal License

Driving License

Accomplishments

    Sports ambassador

    Football captain

    Hockey captain

    Prefect

    Head girl

References

References available upon request.

Timeline

Reservations manager

Al Dente
01.2024 - Current

Assistant manager

Crosby Coffee
09.2023 - 01.2024

Multi-site manager

Bean Coffee
08.2022 - 09.2023

Operations manager

Yumcha
01.2020 - 08.2022

GCSEs - English Literature

Madeley Academy
09.2011 - 06.2012

GCSEs - English Language

Madeley Academy
09.2011 - 06.2012

GCSEs - Separate Science

Madeley Academy
09.2011 - 06.2012

GCSEs - Performing Arts

Madeley Academy
09.2011 - 06.2012

NVQ Level 2 - Professional Cookery

Madeley Academy
09.2011 - 06.2012

NVQ Level 2 - Women's Hairdressing

Madeley Academy
09.2011 - 06.2012

GCSEs - IT

Madeley Academy
09.2011 - 06.2012

Similar Profiles

Create profile
Ashleigh Turnbull