Ashleigh Pritchard
Hereford,Herefordshire
Summary
Detail-oriented professional with experience in cleaning and medical reception. Proven ability to follow health and safety regulations and maintain confidentiality. Strong organisational and time-management skills, dedicated to delivering excellent service in fast-paced environments. I am originally from Swansea, South Wales. In my free time I love to travel, go to concerts, edit photos and game.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Cleaner
Stirling Lines
Hereford, Herefordshire
2026.01 - Current
- Swept, vacuumed, polished and mopped hard floors within establishment.
- Followed sanitisation, health and hygiene regulations.
- Conducted deep cleaning of restrooms, including sanitising toilets, sinks, and mirrors for hygiene upkeep.
- Emptied bins, collecting and sorting waste and recyclables for compacting and disposal.
- Carried out cleaning tasks as instructed within tight timeframes and to high-quality standards.
- Managed daily cleaning and maintenance of office buildings, including dusting, vacuuming, and mopping.
- Upheld health and safety standards when handling and using chemicals.
- Reported any damages or maintenance issues to facilities manager for prompt resolution, ensuring operational continuity.
- Responded promptly to ad-hoc cleaning requests from management, demonstrating flexibility and dedication.
- Upheld strict confidentiality in sensitive areas, respecting privacy and security protocols at all times.
Medical Receptionist
Sketty and Killay Surgeries
Swansea, City and County of Swansea
2016.07 - 2025.12
- Managed patient appointments, including scheduling, rescheduling, and cancellations, to optimise clinic flow.
- Trained in using digital telephone system.
- Extensive knowledge of Vision software used for booking appointments.
- Helped patients access appropriate services or healthcare professionals in a courteous and polite manner.
- Answered patients' questions in person, by email, or by telephone.
- Followed data confidentiality measures to secure healthcare user information.
- Kept strict compliance with policies and procedures relating to confidentiality, and the protection of personal and sensitive data.
- Developed and maintained systems and procedures, guaranteeing efficient management of confidential information.
- Trained new reception staff, imparting knowledge of clinic procedures, and customer service excellence.
- Kept reception area tidy and clean throughout the day, retaining an organised yet friendly look.
- Processed patient payments for consultations and treatments, maintaining accurate financial records.
- Registered incoming temporary patients, private patients and emergency or immediately necessary, following practice procedures.
Freelancer
Self Employed
Swansea, City and County of Swansea
2016.08 - 2025.01
- Analysed functional requirements and modified design work accordingly.
- Crafted visual images tailored to briefs, exceeding client expectations.
- Oversaw deadlines to ensure timely delivery of finalised functional, and aesthetic materials.
- Leveraged Adobe Creative Suite to produce engaging visual content while adhering to tight deadlines with precision.
- Operated within brand guidelines to deliver the desired style.
- Engaged with clients to assess project limitations and constraints.
Education
Bachelor of Arts - Advertising & Brand Design
University of Wales Trinity Saint David
Swansea, City and County of Swansea 2013.10 - 2016.07
A-Levels - English Literature
Bishop Vaughan Sixth Form
Swansea, City and County of Swansea 2012.01 - 2013.01
A-Levels - Forensics
Bishop Vaughan Sixth Form
Swansea, City and County of Swansea 2012.01 - 2013.01
A-Levels - Sociology
Bishop Vaughan Sixth Form
Swansea, City and County of Swansea 2012.01 - 2013.01
Skills
- Customer service
- Time management
- Problem-solving
- Punctuality
- Following instructions
- Reliability
- Team player
- Attention to detail
- Full driving licence
- Workplace safety compliance
- Knowledgeable in computers, software, and technology
- Strong work ethic
- GDPR-compliant
Timeline
Cleaner
Stirling Lines
2026.01 - Current
Freelancer
Self Employed
2016.08 - 2025.01
Medical Receptionist
Sketty and Killay Surgeries
2016.07 - 2025.12
Bachelor of Arts - Advertising & Brand Design
University of Wales Trinity Saint David
2013.10 - 2016.07
A-Levels - English Literature
Bishop Vaughan Sixth Form
2012.01 - 2013.01
A-Levels - Forensics
Bishop Vaughan Sixth Form
2012.01 - 2013.01
A-Levels - Sociology
Bishop Vaughan Sixth Form
2012.01 - 2013.01