Summary
Overview
Work history
Skills
Certification
Affiliations
References
Timeline
Generic

Ashleigh Prince

Burntwood,Staffordshire

Summary

Highly organised and detail-focused professional with experience managing multiple departments, including a fast-paced despatch environment. Strong knowledge of stainless steel fabricated items, combined with a proven track record of effective leadership and a hands-on approach to daily operations.


Extremely flexible with working hours and fully committed to supporting business needs. Eager to continue developing leadership, communication, and planning skills in a dynamic team setting.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Despatch Manager

Unitech Engineering
Burntwood, Staffordshire
03.2021 - Current
  • Report directly to the Production Manager, overseeing the day-to-day operations of the Despatch, Polishing, and Bead Blasting departments to ensure smooth workflow and timely order completion.
  • Manage and follow daily production plans and transport schedules, liaising with department leads and the production office to monitor progress and coordinate priorities.
  • Accountable for the final quality of all items leaving the premises, including completing and managing quality check sheets, concession forms, and NCRs.
  • Handle customer communications both in person and via phone, arranging collections and providing updates on order status.
  • Book parcel and pallet couriers, print delivery notes, and manage invoicing and payment terms using Sage 200.
  • Work closely with Goods In/Stores to ensure availability of required parts, tracking ETAs, and placing stock orders when needed.
  • Provide carriage charges to sales representatives and respond to all customer-related queries regarding order location, status, and estimated completion times.
  • Responsible for delivery vehicles, booking of PMI's, servicing & maintenance when required.
  • Conduct staff management duties such as job interviews, RTW (Return to Work) interviews, and probation reviews.
  • Provide cover for the Production Manager during annual leave, taking full responsibility for factory oversight including schedule amendments, welding hour allocations, order book updates, and preparation of daily production plans.
  • Maintain a hands-on approach by regularly working in the Dispatch and Polishing departments when needed, including assisting with metal finishing tasks and personally loading vehicles to meet tight deadlines.
  • Demonstrate a highly flexible approach to work, consistently working 60–70 hours across 6 days a week, including weekends, bank holidays, and occasional on-site work as required.





Despatch Co-Ordinator

Unitech Engineering
Burntwood, Staffordshire
05.2020 - 03.2021
  • Assisted the Despatch Manager in the day-to-day coordination of both the Dispatch and Polishing departments.
  • Oversaw operatives and drivers, ensuring workflow efficiency and that production and dispatch targets were met.
  • Conducted quality checks on fabricated items, cross-referencing engineering drawings to confirm dimensional accuracy and completing quality check sheets accordingly.
  • Promptly reported any issues or discrepancies to management.
  • Stepped in to support despatch and polishing operations during periods of high demand, including tasks such as wrapping, palletising, polishing, and surface finishing as required.

Despatch Operative

Unitech Engineering
Burntwood, Staffordshire
10.2019 - 05.2020
  • Reported directly to the Despatch Manager, ensuring all fabricated items were prepared and packed correctly for transport.
  • Responsibilities included assembling and preparing products (e.g., fitting adjustable feet to tables, bolting wheels to trollies, wiping down surfaces), shrink-wrapping for vehicle loading, and palletising goods for courier collection.
  • Maintained a clean and organized despatch area, ensuring all items met quality and safety standards before leaving the premises.

Bead Blast Operative

Unitech Engineering
Burntwood, Staffordshire
08.2018 - 10.2019
  • Operated in a sealed blast chamber wearing full-body PPE, performing high-quality blasting of standard steel fabricated items such as catering sinks, boot washers, and platforms.
  • Assisted in the Despatch and Polishing Department during quieter periods, supporting various stages of production and final delivery.
  • Responsibilities included metal polishing, grinding and smoothing welds, visual quality checks, and packaging finished items using shrink wrap in preparation for transport.

Skills

  • Dispatching protocol knowledge
  • Risk assessment capabilities
  • Process improvement initiative
  • Customer focus orientation
  • Extensive route planning experience
  • Strong decision-making capacity
  • Trained in manual handling
  • Strong organisation
  • Workflow coordination
  • Performance monitoring
  • Communication proficiency
  • Time efficiency
  • Empathy towards clients
  • Customer Service
  • Team Leadership
  • Quality Assurance
  • Self-motivation
  • Driving licence holder
  • Time-Effective planning

Certification

asbestos awareness - Ukasl

fire marshall and extinguisher training - Allcheck Inspection & testing Ltd

Affiliations

  • Hiking – Enjoy exploring nature trails and staying active, which supports both physical and mental well-being.
  • Gaming – In my downtime playing gaming console with friends when possible.
  • Stock Market & Investing – Actively & investing, researching market trends to build long-term financial knowledge.
  • DIY & Hands-on Projects – Enjoy practical tasks and often take on small repairs or improvement projects in my spare time.

References

References available upon request.

Timeline

Despatch Manager

Unitech Engineering
03.2021 - Current

Despatch Co-Ordinator

Unitech Engineering
05.2020 - 03.2021

Despatch Operative

Unitech Engineering
10.2019 - 05.2020

Bead Blast Operative

Unitech Engineering
08.2018 - 10.2019

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Ashleigh Prince