Summary
Overview
Work history
Education
Skills
References
Timeline
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Ashleigh Miller

Liverpool,United Kingdom

Summary

Highly organised and disciplined professional with expertise in medical consultation liaising, clinical assessment knowledge, and patient intake procedures. Demonstrates proficiency in administrative writing, record-keeping, and maintaining organisational standards while ensuring seamless payment arrangement handling. Committed to delivering exceptional support in healthcare settings through strong attention to detail and a focus on efficiency.

Overview

14
14
years of professional experience
6
6
years of post-secondary education

Work history

Treatment coordinator

My dentist
Rainhill
02.2025 - Current
  • Promoted an environment conducive to client comfort during consultations and treatments.
  • Maintained high standard of customer service whilst handling patient enquiries.
  • Facilitated educational sessions for patients, enhanced understanding of their treatments.
  • Monitored insurance claims processing to protect both practice and client interests.
  • Managed patients' appointments for increased efficiency in clinic operations.
  • Increased patient comfort by efficiently coordinating treatment plans.
  • Assisted in developing clinical protocols to enhance operational efficiency.
  • Established efficient scheduling systems, diminished waiting times drastically for patients.
  • Developed effective relationships with local pharmacies to facilitate prescription fulfilment.
  • Streamlined appointment booking processes, ensured robust time management within the team.
  • Solved queries regarding billing issues; built trust among clients.

Advanced Dental Nurse

Mydentist
Rainhill
10.2019 - Current
  • Provided information to patients about good oral health care, boosting their understanding of preventive measures.
  • Assisted in complex dental procedures to ensure successful outcomes.
  • Participated in oral health education sessions increasing community awareness about dental care and prevention.
  • Prepared treatment rooms prior to patients' arrival for streamlined operations.

Receptionist

Crosspit Lane Dental surgery
Burscough, Lancashire
10.2016 - 10.2019
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
  • Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
  • Coordinated office supplies orders to keep necessary materials available at all times.

Outbound sales agent

Sky Digtal
Liverpool
05.2011 - 07.2014
  • Assisted clients in making informed decisions, enhancing their overall experience.
  • Personalised interactions with each client, fostering trust and loyalty.
  • Empathised with clients, resulting in a personal and professional connection.
  • Stayed motivated during slow periods, ensuring consistent performance throughout the year.

Education

NVQ Level 3 - Haidressing

Knowsley community college
Liverpool
09.2005 - 09.2008

NVQ Level 3 - Dental Nursing

Alder training
Liverpool
05.2014 - 05.2017

Skills

  • Medical consultation liaising
  • Clinical assessment knowledge
  • Administrative writing
  • Discipline and organization
  • Payment arrangement handling
  • Patient intake procedures
  • Record-keeping
  • Organisational standards

References

References available upon request.

Timeline

Treatment coordinator

My dentist
02.2025 - Current

Advanced Dental Nurse

Mydentist
10.2019 - Current

Receptionist

Crosspit Lane Dental surgery
10.2016 - 10.2019

NVQ Level 3 - Dental Nursing

Alder training
05.2014 - 05.2017

Outbound sales agent

Sky Digtal
05.2011 - 07.2014

NVQ Level 3 - Haidressing

Knowsley community college
09.2005 - 09.2008

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Ashleigh Miller