- Football
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- Design
Ashleigh Mann
Wormit,Fife
Summary
Experienced Clerical Assistant and Secretary with a strong background in administrative support, customer service, and problem-solving. Proven ability to manage digital and hardcopy files, generate reports, and maintain confidentiality. Skilled in communication, inclusivity promotion, and time management. Adept at using MS Office Suite and digital dictation systems to enhance operational efficiency. Committed to delivering high-quality service while fostering positive relationships with colleagues and clients. Career goal: To leverage extensive administrative expertise in a dynamic environment that values precision and teamwork.
Overview
10
10
years of professional experience
Work History
Clerical Assistant
Rio Community Centre
03.2025 - Current
- Identified issues and analysed information to support problem-solving efforts.
- Built and maintained courteous relationships with colleagues.
- Resolved customer queries through effective communication and clear solutions.
- Enhanced team dynamics by engaging in team-building activities.
- Actively listened to customer requests to address concerns effectively.
- Developed communications for team meetings to ensure clarity.
- Established rapport among diverse groups within the centre.
- Listened to clients' concerns, providing reassurance and additional information.
- Implemented accessible services for individuals with disabilities to promote inclusivity.
- Compiled reports on centre performance for stakeholders, highlighting community impact.
- Maintained records of activities and feedback to facilitate service evaluation.
Taxi Driver/Dispatcher
Baynes Taxis Tayport
01.2016 - Current
- Assisted passengers with loading and unloading luggage, ensuring careful handling of belongings.
- Provided safe and timely transportation for passengers to various destinations across the city.
- Maintained a clean and comfortable vehicle environment for optimal passenger satisfaction.
- Secured passenger belongings for safe transport.
- Enhanced personal knowledge of the area, including popular tourist destinations and local amenities.
- Maintained vehicle in optimum condition for safety and reliability.
- Helped passengers with limited mobility into and out of vehicles.
- Followed strict confidentiality guidelines regarding passenger information and destinations.
- Kept accurate records of journeys, including distances travelled and fares charged.
- Conducted regular vehicle inspections and performance tests to keep vehicle in safe and operational condition.
- Implemented feedback from passengers to improve service quality and passenger experience.
- Assigned drivers to vehicles, matching to appropriate routes.
- Coordinated schedule of vehicles and drivers for most efficient goods transport.
- Scheduled drivers' shifts and breaks to ensure continuous service availability while adhering to working time regulations.
- Managed communication with drivers and customers, facilitating smooth pickups and drop-offs for enhanced client satisfaction.
Secretary
Park Avenue Medical Centre
Dundee, Tayside
10.2022 - 02.2026
- Update files and records with precise read codes
- Dictation typing
- General administration tasks
- Referrals to outside agencies/secondary care
- Patient/business inquiries and responded via email or telephone follow-up.
- Maintained accurate and up-to-date data containing confidential information.
- Invoicing
- Extensive use primary care booking systems
- Helping patients
- Booking appointments
- Exporting deceased or deregistered patients
Clerical officer
NHS Tayside
Dundee, Tayside
01.2020 - 10.2022
- Edited and created reports, memos and correspondence to maintain timely communications.
- Managed digital and hardcopy files and
- Typing letters to patients
- Full use of medical terminology
- Cancelling/Appointing patients
- Onward referrals
Education
Certificate of Higher Education - Business and computing studies
Dundee and Angus College
Dundee, Tayside08.2019
Skills
- Filing experience
- Letter writing
- Audio typing
- Paper and electronic filing
- Digital dictation systems
- Multi-line phone systems
- File closures
- Technical documentation management
- Problem solving
- Communication skills
- Problem-solving
- Customer service
- Report generation
- Time management
- Record keeping
- Confidentiality adherence
- Inclusivity promotion
- Calm under pressure
- Complaint handling and resolution
- MS Office Suite
- Deadline management
- Project planning and coordination
Interests
Timeline
Clerical Assistant
Rio Community Centre
03.2025 - Current
Secretary
Park Avenue Medical Centre
10.2022 - 02.2026
Clerical officer
NHS Tayside
01.2020 - 10.2022
Taxi Driver/Dispatcher
Baynes Taxis Tayport
01.2016 - Current
Certificate of Higher Education - Business and computing studies
Dundee and Angus College