Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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Ashleigh Green

Harlow,Essex

Summary

Experienced professional with a strong background in customer service, department management, and complaint resolution. Demonstrates expertise in stock management, merchandising techniques, and visual creativity, including window display design. Skilled in enhancing sales through active listening and strategic merchandising proficiency. Committed to delivering exceptional results while fostering a positive shopping experience and driving business growth.

Overview

18
18
years of professional experience

Work history

Visual merchandiser

Sostrene Grene
Harlow, Essex
12.2024 - Current
  • Trained junior staff members in visual merchandising techniques, improving team efficiency.
  • Coordinated with sales team for consistent brand presentation.
  • Assisted in inventory management, maintaining adequate stock levels on shop floor.
  • Developed innovative window displays to enhance customer engagement.
  • Maintained clean and organised store environment, ensuring optimal shopping conditions.
  • Enhanced customer flow through strategic product placement within the store layout .
  • Implemented new display layouts to improve shopping experience.
  • Adhered to company guidelines whilst executing creative solutions for display challenges.
  • Ensured timely execution of seasonal changes to maintain freshness of displays.

Assistant Manager

Pandora
Harlow, Essex
08.2022 - 12.2024
  • Support Store Manager in daily running of business. Ensuring service standards are met to maintain establishment reputation for excellence.
  • Maintain smooth-running business operations by delegating priorities to staff abilities.
  • Monitoring health and safety measures for guaranteed compliance.
  • Monitoring and maintaining full team training and compliance.
  • Handling product return issues to high standards, maintaining professionalism and offering practical solutions
  • Implementing merchandising to plan.
  • Coordinated hiring, recruitment and training strategies to build successful team.
  • Monitor store and individual KPI targets daily. Highlighting any underperformance and actively developing ways to increase dependent on individual needs.

Receptionist

Ren-O-Tec
Chelmsford, Essex
02.2022 - 08.2022
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Kept reception area clean and neat to give visitors positive impression of the company.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Delivered front of house duties with warm and professional manner.
  • Managed high volume of incoming calls and documented messages.
  • Managed calendars, strategically scheduling appointments to maximise availability.

Deputy Manager

B&M
Chelmsford, Essex
09.2020 - 02.2022
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Monitored health and safety measures for guaranteed compliance.
  • Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.

Floor Manager

B&M
Bishop Stortford , Herts
11.2019 - 09.2020
  • Recruited and trained staff members, leading by example to consistently elevate store standards.
  • Motivated and led team members to consistently exceed store sales targets.
  • Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
  • Oversaw business staffing and training, building successful, customer-focused team.
  • Performed various store operations including opening and closing procedures, product display management and budget control.

Cash Office Manager

B&M
Bishop Stortford, Herts
09.2018 - 11.2019
  • Reconciled cash by day end to maintain accurate balances.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Maintained exceptional audit standards.
  • Set office policies and procedures to keep team members coordinated.
  • Resolved team conflicts and assisted with identified problems to maintain sense of teamwork.
  • Delivered new hire training and mentored established staff on processes and procedures.
  • Designed strategic schedules, rotas and workloads to promote productivity.
  • Instructed employees in company policies and procedures, maximising compliance and consistency.

Assistant Manager

McMullen’s
Roydon, Essex
09.2007 - 09.2017
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Managed stock levels by carrying out weekly checks and reporting any losses.
  • Managed fast paced working environment.
  • Monitored health and safety measures for guaranteed compliance.

Education

NVQ Level 2 - Beauty Therapy

Harlow College
Harlow, Essex

GCSEs -

Burnt Mill Academy
Harlow, Essex

Skills

  • Outstanding customer service
  • Department management
  • Complaint management
  • Stock management
  • Merchandising proficiency
  • Active listening
  • Sales enhancing
  • Visual creativity
  • Merchandising techniques
  • Window display design

Personal Information

  • Nationality: British
  • Date of birth: 15/05/1991

Timeline

Visual merchandiser

Sostrene Grene
12.2024 - Current

Assistant Manager

Pandora
08.2022 - 12.2024

Receptionist

Ren-O-Tec
02.2022 - 08.2022

Deputy Manager

B&M
09.2020 - 02.2022

Floor Manager

B&M
11.2019 - 09.2020

Cash Office Manager

B&M
09.2018 - 11.2019

Assistant Manager

McMullen’s
09.2007 - 09.2017

NVQ Level 2 - Beauty Therapy

Harlow College

GCSEs -

Burnt Mill Academy

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Ashleigh Green