Ashleigh Grady
Flintshire,Buckley
Summary
A reliable and hardworking employee who offers excellent communication and good judgment to meet team needs effectively. Proactive planner and problem solver. Demonstrated a history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work History
Kitchen assistant
The Bridge
St Asaph
- Mopped and swept kitchen areas and storage rooms as required by managers
- Operated dishwashers and pressure washers to deep clean cutlery, plates and dishes after use
- Thoroughly and carefully polished glasses, cutlery and dishes before placing into correct storage areas
- Neatly placed and arranged kitchen utensils, dishes and equipment into designated places after cleaning or use
- Removed trash and dropped food items regularly to keep work spaces neat and clean
- Kept all utensils, dishes and glasses clean and ready for customer use.
Customer service representative
McDonalds
Broughton, Flintshire
05.2022 - 02.2023
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Implemented customer follow up to uphold service standards.
- Maintained excellent client satisfaction by providing in-depth support.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Assisted customers with varying questions using product knowledge and service expertise.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Listened actively to offer accurate information and best solution to their needs.
- Prevented cross-contamination by sanitising utensils and surfaces.
- Stayed current on processes and procedures to offer relevant assistance.
- Worked flexible hours, covering nights, weekends and bank holidays.
Education
AS Levels - English & Psychology
Coleg Cambria
Flintshire 09.2021 - 07.2022
July 2021 - English Language - BEnglish Literature - BMaths - CMaths Numeracy - BDouble Science - CCWelsh 2nd Language - BArt- AReligious Studies - BHistory - AWelsh Bacc - B
Elfed High School
Skills
- Credit card processing
- Cash handling
- Customer experience
- Bussing tables
- Beverage preparation
- Concise time management
- Food preparation and safety
- Kitchen cleanliness and organisation
- Superior communication skills
- Time management
- Communication skills
Affiliations
- Make up artist
- Art and design
Timeline
Customer service representative
McDonalds
05.2022 - 02.2023
AS Levels - English & Psychology
Coleg Cambria
09.2021 - 07.2022
Kitchen assistant
The Bridge
July 2021 - English Language - BEnglish Literature - BMaths - CMaths Numeracy - BDouble Science - CCWelsh 2nd Language - BArt- AReligious Studies - BHistory - AWelsh Bacc - B
Elfed High School
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