Ashleigh Black
Motherwell,North Lanarkshire
Summary
Motivated HR and Marketing student entering my final year at Strathclyde University, seeking a placement to apply academic expertise and contribute value to a dynamic team. Experienced in training new employees, coordinating shift rotas, and supporting payroll processes in a high-volume retail environment, building strong skills in employee engagement, team leadership, and performance support. Through university projects, certifications, and extracurricular activities, I have gained practical experience in digital marketing, including content creation, social media strategy, and campaign analysis, combining people-focused and data-driven approaches to deliver results.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Customer Service manager
Nonna Lina’s
Bellshill, North Lanarkshire
08.2021 - Current
- Lead staff onboarding and training, ensuring team members were confident and effective in their roles.
- Coordinated shift rotas and supported payroll processes, ensuring accurate and timely wage payments.
- Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
- Multi-tasked in a high-pressure environment, balancing order processing, payments, and phone enquiries with efficiency.
- Managed challenging situations to ensure customer satisfaction.
Customer Service Agent
Ascensos
Motherwell, North Lanarkshire
07.2021 - 08.2021
- Built strong rapport with customers through empathetic communication and active listening.
- Collaborated cross-functionally to address systemic issues impacting customer satisfaction.
- Streamlined communication channels for more efficient response times from the team.
Education
Bachelor of Arts Joint Honours - Marketing and Human Resource Management
University of Strathclyde
Glasgow 09/2022 -
Scottish Highers -
Brannock High School
Newarthill 08/2015 - 06/2021
Skills
Social Media Marketing
- Grown a second-hand retail platform to 700 followers, selling 50 clothing items with consistent 5-star reviews
- Volunteer of the SSAFA organisation, managing social media accounts and websites to increase engagement and visibility
Strategic Planning
- Designed and launched a digital campaign using SEO strategy, tracking performance through analytics to improve reach and engagement
Leadership
- Trained and onboarded new staff as a customer service manager, ensuring adherence to policies and smooth operations
- Led a consultancy project as client liaison, assigning tasks and fostering collaboration to achieve project goals
Teamwork
- Experienced in working within hospitality teams and university group projects, collaborating effectively to achieve shared objectives
Problem solving
- Applied management consultancy tools to analyse client challenges and propose tailored solutions
- Resolved customer issues in hospitality through active listening and creative problem-solving
Organisation
- Completed the Management Development Programme, coordinating agendas, minutes, and virtual meetings with clients and team members
Administration
- Proficient in Microsoft 365 (Outlook, Teams, Excel) for communication, scheduling, and data management
Certification
HubSpot Academy - Digital Marketing Certification
11/2024 – 12/2024
• Provided foundational knowledge in SEO, content strategy, and campaign performance tracking.
Market Research Society (MRS) Certificate
09/2023 - 10/2023
• Passed with distinction, involving in-depth learning on the importance and processes of market research to better understand consumer behaviour.
Voluntary Experience
SSAFA Digital Marketing Volunteer 08/2025 - Current
- Manage social media channels and microsites to raise awareness of SSAFA’s community initiatives and services.
- Create and schedule engaging content to drive online visibility and audience engagement.
Timeline
Customer Service manager
Nonna Lina’s
08.2021 - Current
Customer Service Agent
Ascensos
07.2021 - 08.2021
Bachelor of Arts Joint Honours - Marketing and Human Resource Management
University of Strathclyde
09/2022 -
Scottish Highers -
Brannock High School
08/2015 - 06/2021