Summary
Overview
Work history
Education
Skills
Certification
Voluntary Experience
Timeline
Generic

Ashleigh Black

Motherwell,North Lanarkshire

Summary

Motivated HR and Marketing student entering my final year at Strathclyde University, seeking a placement to apply academic expertise and contribute value to a dynamic team. Experienced in training new employees, coordinating shift rotas, and supporting payroll processes in a high-volume retail environment, building strong skills in employee engagement, team leadership, and performance support. Through university projects, certifications, and extracurricular activities, I have gained practical experience in digital marketing, including content creation, social media strategy, and campaign analysis, combining people-focused and data-driven approaches to deliver results.

Overview

4
4
years of professional experience
1
1
Certification

Work history

Customer Service manager

Nonna Lina’s
Bellshill, North Lanarkshire
08.2021 - Current
  • Lead staff onboarding and training, ensuring team members were confident and effective in their roles.
  • Coordinated shift rotas and supported payroll processes, ensuring accurate and timely wage payments.
  • Greeted customers promptly and professionally, providing friendly, knowledgeable assistance.
  • Multi-tasked in a high-pressure environment, balancing order processing, payments, and phone enquiries with efficiency.
  • Managed challenging situations to ensure customer satisfaction.

Customer Service Agent

Ascensos
Motherwell, North Lanarkshire
07.2021 - 08.2021
  • Built strong rapport with customers through empathetic communication and active listening.
  • Collaborated cross-functionally to address systemic issues impacting customer satisfaction.
  • Streamlined communication channels for more efficient response times from the team.

Education

Bachelor of Arts Joint Honours - Marketing and Human Resource Management

University of Strathclyde
Glasgow
09/2022 -

Scottish Highers -

Brannock High School
Newarthill
08/2015 - 06/2021

Skills

Social Media Marketing

  • Grown a second-hand retail platform to 700 followers, selling 50 clothing items with consistent 5-star reviews
  • Volunteer of the SSAFA organisation, managing social media accounts and websites to increase engagement and visibility


Strategic Planning

  • Designed and launched a digital campaign using SEO strategy, tracking performance through analytics to improve reach and engagement


Leadership

  • Trained and onboarded new staff as a customer service manager, ensuring adherence to policies and smooth operations
  • Led a consultancy project as client liaison, assigning tasks and fostering collaboration to achieve project goals


Teamwork

  • Experienced in working within hospitality teams and university group projects, collaborating effectively to achieve shared objectives


Problem solving

  • Applied management consultancy tools to analyse client challenges and propose tailored solutions
  • Resolved customer issues in hospitality through active listening and creative problem-solving


Organisation

  • Completed the Management Development Programme, coordinating agendas, minutes, and virtual meetings with clients and team members


Administration

  • Proficient in Microsoft 365 (Outlook, Teams, Excel) for communication, scheduling, and data management


Certification

HubSpot Academy - Digital Marketing Certification

11/2024 – 12/2024


• Provided foundational knowledge in SEO, content strategy, and campaign performance tracking.



Market Research Society (MRS) Certificate

09/2023 - 10/2023


• Passed with distinction, involving in-depth learning on the importance and processes of market research to better understand consumer behaviour.

Voluntary Experience

SSAFA Digital Marketing Volunteer 08/2025 - Current

  • Manage social media channels and microsites to raise awareness of SSAFA’s community initiatives and services.
  • Create and schedule engaging content to drive online visibility and audience engagement.

Timeline

Customer Service manager

Nonna Lina’s
08.2021 - Current

Customer Service Agent

Ascensos
07.2021 - 08.2021

Bachelor of Arts Joint Honours - Marketing and Human Resource Management

University of Strathclyde
09/2022 -

Scottish Highers -

Brannock High School
08/2015 - 06/2021
Ashleigh Black