Ashish Kumar Layak
Edinburgh
Summary
Dynamic professional with a proven customer service and teamwork track record demonstrated at Shell Oil and other notable companies. Excelled in roles requiring exceptional time management and problem-solving skills, notably increasing the subscriber base by 100% at Glasgow on the Ball. Expert in Microsoft and event management, consistently exceed performance metrics and drive customer engagement. Positive, adaptable, and reliable with strong commitment to teamwork and customer service. Understand importance of maintaining a clean and organised environment, coupled with skills in handling transactions and providing excellent customer experiences. Aiming to contribute to a positive team atmosphere and ensure customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
Burger King
05.2024 - Current
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Made more than 30 burgers and side dishes in an hour
Media and Marketing Intern
Glasgow on the Ball
03.2024 - Current
- Video Editing in Adobe Premier Pro
- Looking after the YouTube and LinkedIn pages of the channel
- Increased YouTube subscribers, Facebook and LinkedIn followers
- Increased the subscriber base by 100% from 82 to 165, along with Linkedln and Facebook followers.
Assistant Coach
WestQuarter and Redding Cricket Club
04.2024 - 08.2024
- Advised head coach on discipline, performance, and other decision-making areas.
- Assisted head coach in evaluating player performance, identifying areas for improvement, and providing constructive feedback to ensure continuous growth.
- Mentored athletes on sportsmanship, leadership skills, and maintaining a strong work ethic both on and off the field.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Contributed to the match day operations
- Looked after scores as a scorer
Customer Service Champion
Shell Oil
10.2023 - 04.2024
- Implemented feedback from customers to enhance product offerings and improve overall satisfaction.
- Reduced call handle times, prioritizing first-call resolutions to improve customer interactions.
- Consistently exceeded performance metrics with efficient problem-solving and timely communication.
- Managed high-stress situations calmly, ensuring positive outcomes for all parties involved.
- Making Media Dossiers
- Disseminating Press Releases to various media outlets
- Making monthly reports of clients in Power point presentations
Public Relations and Communication Executive
IHorizon Communication
01.2022 - 04.2022
- Trained junior staff members to develop their skills in strategic communications and content creation.
- Executed targeted email marketing campaigns that drove leads and customer engagement.
- Developed compelling content for marketing materials, including brochures, newsletters, and presentations.
- Implemented measurement tools to evaluate the effectiveness of communication efforts quantitatively and qualitatively.
Social Media Sub-Editor
Asian News International (ANI)
01.2021 - 04.2021
- Improved overall readability of publications with meticulous attention to detail in editing both long-form articles and short news snippets.
- Drove accuracy of content through careful proofreading and fact-checking.
- Proofread, edited and evaluated final copy to verify content aligned with established guidelines.
- Collaborated with design, editorial and marketing departments to meet desired content goals.
Education
Master of Science - Sports Management
University of Stirling
Stirling, United Kingdom09-2024
PG Diploma in English Journalism - Journalism
Indian Institute of Mass Communication
Dhenkanal05-2020
Bachelor of Arts - Journalism And Mass Communication
Amity University
Noida05-2018
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Microsoft
- Event Management
- Creativity
- Punctual
Certification
- ICC Basics of Cricket
- Cricket and Data Analysis by Rajasthan Royals
- Digital Marketing by Udemy
Timeline
Crew Member
Burger King
05.2024 - Current
Assistant Coach
WestQuarter and Redding Cricket Club
04.2024 - 08.2024
Media and Marketing Intern
Glasgow on the Ball
03.2024 - Current
Customer Service Champion
Shell Oil
10.2023 - 04.2024
Public Relations and Communication Executive
IHorizon Communication
01.2022 - 04.2022
Social Media Sub-Editor
Asian News International (ANI)
01.2021 - 04.2021
Master of Science - Sports Management
University of Stirling
PG Diploma in English Journalism - Journalism
Indian Institute of Mass Communication
Bachelor of Arts - Journalism And Mass Communication
Amity University
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