Ashish Thummar
Harrow on the Hill,Harrow
Summary
Astute team player dedicated to customer satisfaction and retention. Possesses superior communication skills coupled with strong problem-solving and conflict-resolution abilities. Offers dependable work ethic and commitment to quality service.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Sales and Customer Service Representative
Sainsbury's
London, Greater London
01.2023 - Current
- Maintained current knowledge of company products and services to accurately answer client questions and make appropriate recommendations.
- Handled customer complaints, providing appropriate solutions and recommending alternatives.
- Responded promptly to customer questions to improve customer loyalty and satisfaction.
- Assisted customers with varying questions using product knowledge and service expertise.
- Demonstrated products to showcase features and benefits, enhancing customer understanding.
Senior Software Test Engineer
Arihant Software Solution
Ahmedabad India , Ahmedabad
11.2018 - 11.2022
- Led development of technical documentation, aiding in troubleshooting and future updates.
- Mentored junior engineers, fostering culture of continuous learning and improvement.
- Collaborated with cross-functional teams to gather requirements and ensure seamless software integration.
- Engaged in continuous learning of emerging technologies to stay at forefront of industry advancements.
- Supported user-facing feature development and technical systems, maintaining reliability through monitoring and testing.
- Enhanced existing software systems and legacy platforms.
Internship Trainer
Sebta Consulting Service
Ahmedabad India , Ahmedabad
11.2014 - 11.2018
- Devised comprehensive training plans to meet the individual goals and needs of each intern.
- Delivered training and mentorship to incoming interns, offering ongoing support with training and development needs.
- Created an inclusive and supportive work culture, complying with necessary accommodations and requests to meet internship needs.
- Evaluated employment market conditions to assess training needs and resources.
- Supervised interns across multiple projects, evaluating performance to provide actionable feedback.
Education
Bachelor of Science - Computer and information system
B. P. College of Computer Studies
Gandhinagar India 05.2011 - 07.2014
Diploma of Higher Education - Aviation, Hospitality and Travel Management
Panache Academy
Ahmedabad India 06.2016 - 07.2017
Skills
- Team building
- Quality Control
- Report generation
- Customer relations
- Leadership
Languages
English
Fluent
Hindi
Native
Timeline
Sales and Customer Service Representative
Sainsbury's
01.2023 - Current
Senior Software Test Engineer
Arihant Software Solution
11.2018 - 11.2022
Diploma of Higher Education - Aviation, Hospitality and Travel Management
Panache Academy
06.2016 - 07.2017
Internship Trainer
Sebta Consulting Service
11.2014 - 11.2018
Bachelor of Science - Computer and information system
B. P. College of Computer Studies
05.2011 - 07.2014
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