Ashish Shimpi
Liverpool
Summary
Experienced Customer Service Representative with a proven track record of delivering excellent service in high-pressure environments such as Capgemini and KFC. Adept at resolving customer issues efficiently, building rapport, and maintaining high satisfaction scores. Quick learner with strong communication and CRM skills, seeking to contribute to a customer-focused team.
Overview
3
3
years of professional experience
Work History
Team member
KFC
11.2023 - Current
- Delivered outstanding customer service by greeting guests, accurately taking orders, and ensuring customer satisfaction throughout their visit.
- Handled customer inquiries and concerns with professionalism and empathy, ensuring quick resolution and a positive dining experience.
- Communicated effectively with kitchen and team members to ensure timely and high-quality service delivery.
- Maintained a clean and welcoming environment in accordance with health, safety, and hygiene standards.
- Contributed to high customer satisfaction scores and repeat business through consistent, quality service.
Customer Service Representative
Capgemini
08.2022 - 08.2023
- Handled customer inquiries via phone, email, and chat, providing timely and accurate information.
- Resolved customer issues efficiently, maintaining a high standard of professionalism and empathy.
- Logged and tracked customer interactions using CRM tools such as Salesforce / Zendesk / ServiceNow (whichever applies).
- Assisted in troubleshooting basic technical issues and escalated complex problems to appropriate departments.
- Followed up with clients to ensure complete satisfaction and issue resolution.
- Adhered to company and client-specific quality standards and KPIs.
Education
Master of Science - Computer Science
University of Liverpool
Liverpool, United Kingdom09-2024
Bachelor of Engineering - Electronics and telecommunications
KK Wagh Institute of Engineering, Education And Research
Nashik, India06-2022
Skills
- Verbal and written communication
- Active listening
- Empathy and emotional intelligence
- Problem-solving
- Conflict resolution
- Customer needs assessment
- Relationship building
- Complaint handling
- Patience and professionalism
Timeline
Team member
KFC
11.2023 - Current
Customer Service Representative
Capgemini
08.2022 - 08.2023
Master of Science - Computer Science
University of Liverpool
Bachelor of Engineering - Electronics and telecommunications
KK Wagh Institute of Engineering, Education And Research
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