Ashish Khanal
London,DOWNHAM
Summary
Detail-oriented Master of Research student in Management Studies with a Bachelor of Commerce. Experienced in project management within IT and digital sectors, utilising Agile and PMBOK methodologies for system integration and workflow automation. Strong skills in budget management, payroll processing, and event planning enhance operational efficiency. Proven ability to collaborate effectively in team settings, drive customer satisfaction, and adapt to dynamic environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
LONDON, Kent
04.2026 - Current
- Delivered fast, accurate service for positive customer experience.
- Provided high-level customer service by going the extra mile to identify and cater to customer needs.
- Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Employed multitasking skills to switch fluidly between various activities and cope with high demand.
- Implemented time-management skills to handle multiple tasks efficiently during busy periods.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
- Served meals and beverages to guests promptly, ensuring a satisfying dining experience.
- Worked within a variety of kitchen stations, including food prep, cooking and dishwashing.
- Prepared food items following strict hygiene and safety standards, maintaining quality control.
- Kept food preparation areas sanitised for excellent hygiene standards.
- Kept restaurant clean by conducting regular deep cleans.
- Maintained smart and a smart and tidy appearance by complying with corporate dress code.
- Accommodated guests with food allergies or intolerances.
Kitchen Assistant
The Rose Group
London, Kingston
02.2026 - 04.2026
- Washed and put away cookware, utensils and dishes.
- Maintained high levels of kitchen hygiene, including cleaning surfaces and equipment regularly.
- Maintained cleanliness and organisation of kitchen stations and storage areas.
- Completed daily cleaning and restocking checklists to support kitchen operations.
- Assisted chefs by preparing simple salads, sandwiches and sides.
- Followed all rules and regulations related to safe food handling, preparation and storage.
- Disposed of kitchen waste and recycling appropriately.
- Assisted in the preparation of basic food items under chef supervision, adhering to recipes and quality standards.
Senior Manager
Aquiden Software Private Limited
Lalitpur District
01.2025 - 02.2026
- Managed end-to-end planning and execution of IT and digital projects using Agile and PMBOK methodologies.
- Oversaw system implementation and IT infrastructure upgrades to support organizational growth.
- Designed workflow automation solutions, optimizing reporting and resource management.
- Delivered over 12 projects on time and within budget, achieving a 95% client satisfaction rate.
Assistant Manager
The Dwarika's Group of Hotels & Resorts
Kathmandu
04.2024 - 01.2025
- Managed client interactions and ensured a warm welcome for guests at The Dwarika's Group of Hotels & Resorts.
- Coordinated events by overseeing stage preparation, meal planning, and decoration projects.
- Handled accounting management tasks to support smooth operational processes.
Human Resources Specialist
Hyatt Regency
Kathmandu
04.2022 - 04.2024
- Managed recruitment processes, ensuring alignment with client needs and job role descriptions.
- Supported payroll operations and facilitated effective communication between departments.
- Planned and executed events to enhance employee engagement and organizational culture.
Event Manager
Ramada by Wyndham
Kathmandu
03.2020 - 03.2022
- Managed various events at Ramada by Wyndham, ensuring seamless execution from planning to completion.
- Coordinated catering services and customer interactions to enhance visitor experiences.
- Oversaw stage preparation and meal planning, contributing to memorable events.
Internship Trainee
The Soaltee Hotels and Resorts
Kathmandu
01.2020 - 03.2020
- Gained hands-on experience in hospitality industry essentials, actively contributing to team projects.
- Completed training in hospitality client management, enhancing skills in client welcoming and development.
- Assisted in decorating various hospitality settings, improving guest experiences and ambience.
Education
A-Levels - Science and Technology
New Horizon Awasiya Secondary
Kathmandu01-2020
Bachelor of Commerce - Business/Commerce
Tribhuwan University
Kathmandu, Nepal08-2025
Master of Research - Management Studies
York St John University
London, United Kingdom06-2026
Skills
- Food safety compliance
- Health and Safety Compliance
- Health and Safety regulations
- Hygiene standards awareness
- Kitchen hygiene standards
- Food preparation
- Cash handling
- Cash register operation
- Order accuracy
- Client support
- Customer complaint handling
- Customer relationship building
- Customer management
- Team collaboration
- Team player
- Multitasking efficiency
- Time management
- Problem resolution
- Precision under pressure
- Work pace adaptability
- Event coordination
- Operational support
- Project management
- Performance tracking
- Process improvement
- Cost efficiency
- Strategic planning
- Strategy execution
- Team guidance
- Leadership development
- Team leadership
- Talent acquisition
- Recruitment management
- Negotiation
- Decision-Making expertise
- Data decision-making
- Reporting
- Trainable
- Communication excellence
- Leadership development
- Negotiation
- Process improvement
- Operational support
- Reporting
Languages
Spanish
Intermediate
B1
English
Advanced
C1
Hindi
Proficient
C2
Nepali
Proficient
C2
Accomplishments
- High Client Satisfaction, Achieved a 95% client satisfaction rate across 12 projects delivered within budget at Aquiden Software.
- Infrastructure Upgrade Success, Successfully implemented IT infrastructure upgrades, improving system efficiency by 30% for Aquiden Software.
- Efficient Recruitment Management, Led recruitment processes at Hyatt Regency, filling 100 positions with a 90% retention rate.
- Event Coordination Excellence, Coordinated 15 major events at Ramada, increasing attendance by 25% and enhancing customer satisfaction.
Custom
https://linkedin.com/in/ashish-khanal-3981b12b8
Certification
- CAPM from Project Management Institute
- ACCA Diploma of Accounting and Business
Timeline
Crew Member
McDonald's
04.2026 - Current
Kitchen Assistant
The Rose Group
02.2026 - 04.2026
Senior Manager
Aquiden Software Private Limited
01.2025 - 02.2026
Assistant Manager
The Dwarika's Group of Hotels & Resorts
04.2024 - 01.2025
Human Resources Specialist
Hyatt Regency
04.2022 - 04.2024
Event Manager
Ramada by Wyndham
03.2020 - 03.2022
Internship Trainee
The Soaltee Hotels and Resorts
01.2020 - 03.2020
A-Levels - Science and Technology
New Horizon Awasiya Secondary
Bachelor of Commerce - Business/Commerce
Tribhuwan University
Master of Research - Management Studies
York St John University