Ashish Iyer
London
Summary
Hospitality professional with entrepreneurial expertise transitioning into AI. Focusing on designing and implementing automation solutions that enhance business performance and support strategic growth initiatives.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work history
Hospitality Agent
Sonder by Marriott Bonvoy
London
02.2025 - 10.2025
- Managed end-to-end front-desk operations for a 40-room property, overseeing check-ins, check-outs, billing, and reconciling guest accounts at the end of each shift.
- Dedicated approximately 6 hours per shift to Salesforce, addressing inbound guest queries related to bookings, accounts, and property information, while efficiently closing cases to ensure high guest satisfaction.
- Functioned as the sole on-site staff member per shift, conducting property walk-arounds, restocking essentials, and logging and coordinating maintenance issues.
Education
MSc - Entrepreneurship & Innovation Management
University Of Surrey
United Kingdom 09.2023 - 09.2024
Skills
- Office 365 Suite
- Salesforce CRM
- ChatGPT
- Replit
- N8N
- Leadership
- Communication skills
- Problem-solving
- Team building
- Upselling
LANGUAGES
English
Proficient (C2)
PROJECTS
- Vibe-coded Portfolio Website (Framer + Replit) – Personal/brand site built to share my story and showcase ongoing AI projects.
- LinkedIn Newsletter Automation – Workflow to draft, schedule, and publish LinkedIn newsletter content with minimal manual input.
- Website Chatbot Automation – Chatbot and FAQ flow for a website to handle common queries, capture leads, and route complex cases.
- Instagram & WhatsApp DM Automation – Auto-reply and follow-up sequences for IG + WhatsApp DMs to qualify leads and direct them to bookings or info pages.
- Voice AI “Virtual Receptionist” for Dental Clinics – Phone assistant that answers inbound calls, handles FAQs, triages requests, and captures appointment details.
- Document Data Entry Automation - Workflow to automate the data entry process of documents such as Invoices, Purchase Orders, Legal Contracts, Medical Patient forms, etc, for local businesses that rely on manual data entry.
Timeline
Hospitality Agent
Sonder by Marriott Bonvoy
02.2025 - 10.2025
MSc - Entrepreneurship & Innovation Management
University Of Surrey
09.2023 - 09.2024