Ashish Bhosale

Client - British Airways Plc. Waterside United Kingdom

Project: Airline New Distribution Capability (NDC)

Duration: Jul 2023 - Till Date

Role: Sr.Technical Business Analyst

Key Features Delivered: Air Dynamic Pricing, Amadeus Ancillary Services, Payment Tokenization

Dev Framework: SAFe Agile

Responsibilities:

• Collaborate with airline commercial, distribution, IT, revenue management, and digital teams to align NDC strategy.
• Manage the NDC product or platform backlog and prioritize features based on business value, revenue opportunity, and compliance requirements.
• Gather, analyse, and translate business requirements related to NDC shopping, booking, servicing, and payment web services.
• Provide functional solution to business requirements.
• Work with IATA NDC standards (schemas 17.2) to ensure business logic aligns with industry requirements.
• Translate business requirements into API specifications in alignment with NDC schemas (Offers, Orders, ServiceList, SeatAvailability, etc.).
• Work closely with architects and developers to validate XML/JSON payload structure, mapping, and data transformations.
• Validate API error handling, edge cases, and compliance with IATA.
• Provide Level 4 support for help-desk teams by analyzing and troubleshooting live issues.

Client - A.P.Moller-Maersk Terminals B.V. Hague Netherlands

Project: WoW10 (IFS10 ERP Transformation Program)

Duration: Feb 2020 - Jun 2023

Role: Lead Business Analyst

Module: Procurement & Warehouse Inventory

Dev Framework: Waterfall

Responsibilities:

• Successfully led a team of 16 Business Analysts completing IFS10 ERP transformation across 36 countries.
• Facilitated process design workshops with Business Process Owners and Subject Matter Experts to develop global standard processes for Procurement and Inventory modules.
• Conducted standard process walkthrough sessions with client SMEs to ensure effective rollout across entities.
• Performed 'As-Is' and 'To-Be' process analysis to identify gaps and recommend necessary changes.
• Led system scoping sessions for rollout entities to align project requirements.
• Collaborated with cross-functional teams to assess change impacts and address identified gaps.
• Partnered with Roles and Permissions team to establish standard roles for IFS10 ERP implementation.
• Identified pain points across various domains, proposing quick wins and long-term solutions to enhance efficiency.

Client - PSEG Corporations USA

Project: PSEG Salesforce CRM Service Cloud Digital Transformation

Duration: Oct 2018 - Jan 2020

Role: Lead Salesforce Functional Consultant

Key Functionalities Delivered: Web to case, Email to case, Chatbot

Dev Framework: Agile

Responsibilities:

• Facilitated System Design sessions with Product Owners to align on requirements.
• Drafted Functional Design Document to outline project specifications.
• Created wireframes and directed technical team in system development.
• Engaged in Sprint Planning, Daily Scrum calls, and Sprint Retrospectives to enhance team collaboration.
• Conducted demonstration sessions for developed product functionalities to stakeholders.
• Participated in User Acceptance Testing (UAT), addressing debugging and troubleshooting of production issues.
• Analysed complex business scenarios, guiding developers to meet client specifications.
• Compiled reports for stakeholders on sprint backlog, burndown metrics, spillover, and overall project status.

Client - ZIM Integrated Shipping Services Limited, Israel

Project: Customer Service Transformation (SmartCS)

Duration: Nov 2015 - Sep 2018

Role: Business Process Domain Lead

Module: Customer Relationship Management

Dev Framework: Waterfall

Responsibilities:

Led a team of seven Domain Experts and Business Analysts to complete Customer Service Transformation project across 20 countries.

Facilitated project kick-off meeting with client's senior management to communicate goals and objectives.

Conducted As-Is study, prepared process maps, and identified pain points in current operations.

Developed To-Be design adhering to client's best practice methodology.

Organised solution review workshop at client site, addressing challenges and refining To-Be solution.

Restructured team activities into Customer Service and Documentation teams, establishing operating models.

Delivered end-user training on new tools and processes at client location.

Client - ZIM Integrated Shipping Services Limited, Israel

Project: AgenTeam Deployment and Support

Duration: Nov 2015 - Sep 2018

Role: Business Analyst

Module: Quotation, Booking, Export, Import & Demurrage

Dev Framework: Waterfall

Responsibilities:

Analysed system enhancements and assessed implications on business and user interfaces.

Developed business requirement documents (BRDs) for system enhancements.

Conducted User Acceptance Testing (UAT), debugging, and troubleshooting of production issues.

Performed end-to-end functional testing and reported bugs to development team.

Prepared user manuals and documentation for system enhancements.

Facilitated training sessions for key users and end users from multiple global agencies prior to application go-live.

Department – Export Documentation

Responsibilities:

Ensured proper customs clearance for priority shipments to US and Canada.
Monitored compliance of shipments with customs regulations for transmission.
Tracked shipments according to vessel schedules to maintain timely delivery.
Managed bills of lading for dangerous goods, LCL, and break bulk shipments.
Coordinated VIP account customer shipments with high attention to detail.
Addressed customer corrections and queries promptly for improved satisfaction.

Department – Contract Management

Responsibilities:

Creating and Amending Service contracts & Quotations for Hapag Lloyd and its customers.

Applying global rate increases to contracts to reflect market conditions.

Upload US Service contract with Federal Maritime Commission (FMC).