Ashis Guru

• Manage a “follow the sun” Global SRE team, of talented DevOps engineers whose focus is to keep agility and stability in balance, and constantly strive to eliminate complexity in systems we onboard / assume operational responsibility
• Developed all the necessary technical expertise to architect and design cyber security enterprise solutions into an overarching enterprise. Ensured effective execution of all architecture tasks with the assigned projects
• Implemented several solutions in the AWS cloud across IaaS, SaaS and PaaS paradigms; led migration of several products to AWS to reduce overall footprint and reduce total cost of ownership on infrastructure
• Performed a critical role in understanding clients strategic and programmatic needs, proposing effective solutions, and consistently providing high-level customer service
• I Interface regularly with Project Control, Customer Success and Technical account Managers, and PMO Manager, as well as our Strategy, Transition and Operations teams to assist in resolving architecture/bad design issues, improving processes, and increasing productivity
• Collaborated with stakeholders across product, dev, app and infrastructure teams to develop strategies for piloting changes, pushing out new releases without interrupting services, and rolling back features that demonstrate problems
• Evaluate the full stack of services (from delivery to application) before and after production releases to prevent, identify and fix problems that impact service availability in deploying, configuring, monitoring, recovering, and scaling
• Develop abilities to drive change to identifiable assets with no impact to service, as well as drive discipline and qualitative focus supporting our core enterprise change process. Reduced unscheduled service outages from an average of 1 hour per month to less than 1 hour per annum
• Liaise with our Design & Engineering teams as well as Service Excellence Tools team on tools and automation standards in order to enable and drive automation within our Reliability Engineering domains
• Manage the continuous availability and evolution of Refinitiv internal and customer facing applications and underlying infrastructure
• Participated in the SDLC and SDTC for numerous Web application and supporting the same in QA, Staging, Production and DR environments
• Implemented AWS solutions using EC2, S3, EBS, ELB, RDS and Auto Scaling Groups
• Setting up scalability for application servers using command line interface for Setting up and administering DNS system in AWS using Route53 Managing users and groups using Amazon identity and access management (IAM)
• Implemented VPC service for the extension of customer's on-premises datacenter with VPC and VPN direct connect services
• Configured DOCKER Containers for Branching purpose and deployed using Elastic Beanstalk. Experience is using Tomcat, JBOSS, Web logic and Web Sphere application servers for deployment and support 24/7 to the offshore team
• Mentored in implementing Continuous Delivery pipeline with Docker, Maven, Ant, Jenkins, Lara and AWS
• Managed Ubuntu Linux and Windows virtual servers (Rackspace and AWS EC2) with Ansible using Git
• Applied best practices of Software Configuration Management (SCM) in Agile, scrum, and Waterfall methodologies
• Experienced in working on DevOps/Agile operations process and tools area (Code review, unit test automation, Build & Release automation, Environment, Service, Incident and Change Management)
• Experienced in working on source controller tools like Subversion SVN, CVS, IBM Clear case, Perforce, and GIT
• Administered in trouble shooting the problems generated while building, deploying and also in production support
• Ensured in using Bug tracking tools like JIRA, Remedy, HP Quality Center and IBM Clear Quest
• Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning
• Tasked to turn around low growth operation by solidifying workflow processes, strengthening client relationships, and improving communications supporting client advocacy

• Managed a “follow the sun” Global DevOps team of talented DevOps engineers focused on resolving an average of XXX problem tickets per month across multiple applications
• I am accountable for ensuring all high impact issues are resolved within required SLAs and all updates are communicated in a timely manner to stakeholders
• Develop and set forth policies that comply with business standards and architectural designs. Engage with teams for architecture, design, automation, delivery and implementation of solutions. Partner with business and technology stakeholders to devise and set into place a product road map featuring scalable, cost-effective solution; also work collectively on requirements acquisition and production implementation
• Provide high-level architectural expertise to managers and technical staff. Advise on selection of technological purchases with regards to processing, data storage, data access, and applications development. Sets standards for the client/server SQL database structure for the organization
• Document the desired future state of application architecture and document the gaps between current and future states
• Assured that Architecture designs meet requirements for scalability, performance and quality in accordance with negotiated service level agreements
• Responsible for all aspects of people management (Hiring, Coaching, Mentoring, Setting Goals and Development plans, Performance reviews) to ensure our customers receive premium support and service
• Reduced unscheduled service outages from an average of 1 hour per month to less than 1 hour per annum
• Instituted and implemented improved front end and back end load balancing with hardware compression improving application stability and increasing application performance by 40%
• Identified and implemented automated ‘zero’ client impact datacenter failover procedures using one click run book automation
• Directed, architected and implemented several key infrastructure expansion projects to accommodate a user base increase from 40,000 to 300,000 over an 18 months period
• Measured as the primary business liaison to the business segment, through facilitating communication between Development, QA, Product Management, Technical Operations and Segment business leaders on new product releases, technical outages, and routine maintenance (hosting moves)

Oversaw all product management aspects of division’s strategic online delivery API platform and managed day-to-day operations by closely working with several cross-functional teams. Maintained and prioritized platform’s product backlog, aligning with the roadmap to meet business goals.

• Manage 10-15 Application Support Engineers in troubleshooting routine product issues (Incident Tracking and Resolution)
• Mentor, grow staff and improve overall team efficiency
• Demonstrate a hands-on approach to leadership and fill in gaps that exist during critical customer outages and situations
• Develop, collect, maintain and distribute key technology metrics both in real time and historical on the revenue generating products
• Develop and maintain a metrics dashboard which is primarily responsible for communicating real time product availability status and historical key performance indicators to technology and segment management
• Recommend new technology products (hardware, software, disaster recovery) that can be leveraged as part of the software development lifecycle
• Develop, facilitate and maintain best of breed product support tools including run books, monitoring, and knowledge bases to aid in the product support process