Ashia Blackmore

• Gaining valuable firsthand experience in delivering exceptional service and ensuring safety and comfort of passengers.
• Successfully completed a rigorous six- week training course, which included comprehensive examinations to demonstrate proficiency in various areas.
• Developing a solid foundation in safety procedures, emergency protocols, customer service and effective communication within a dynamic aviation environment.
• Refining my ability to handle diverse passenger needs, and work effectively within a team maintaining composure in high pressure situations.

• Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
• Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
• Briefing teams on how to smoothly complete events held at various locations across the North East
• Encouraged feedback from restaurant customers, using insights to implement positive process changes.

• Selected, trained and performance-managed staff to build results-focused team.
• Responded to customer concerns with speed and knowledge, delivering professional, personalised service.
• Stored cash floats and delivered secure banking procedures.
• Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

I was promoted to supervisor after working in the Hilton for 7 months

• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Increased team productivity through effective staff planning, coordination and task delegation.
• Maintained clean, organised working areas to create positive, productive environments with minimal risk.
• Managing cash ups effectively and efficiently during opening and closing of the premises
• Understanding the values and aims of the hotel and applying this to my daily role