Ashhub Zafar
London
Summary
Results-driven Manager with a background in team leadership. Skilled at analyzing customer feedback and monitoring KPIs to ensure timely goal achievement. As an Assistant Manager, I honored my sales expertise, liaising with customers, handling payments, and maximizing brand knowledge to drive sales. Additionally, as a Sales Ambassador, I excelled in creating analytics reports, presenting marketing pitches. Experienced professional with a focus on management and team leadership. Capable of driving projects to successful completion through strategic planning and strong interpersonal skills. Known for fostering collaborative environments and delivering consistent results.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Manager
Electrical Wholesale & Retail
London
2024.06 - 2024.10
- Coached and mentored employees to help them reach their full potential, resulting in a increase in productivity and growth
- Analyzed customer feedback to identify areas for improvement and implemented strategies to increase customer satisfaction
- Developed and monitored KPIs to ensure that goals and objectives were met on time and within budget
- Created spreadsheets and backlogs of transactions
Sales Assistant
Toolstation
London
2024.02 - 2024.06
- Customer service: Assisting customers with their inquiries, providing product recommendations and ensuring they find what they need.
- Created promotional materials to drive customer engagement, resulting in a 11% increase in revenue
- Product Knowledge: Having a strong understanding of the product being sold, including specifications and uses and giving knowledgeable recommendations
- Stock Management: Keeping track of inventory, restocking shelves and ensuring that the store is organized and well presented.
Sales Assistant
Hamleys
London
2023.10 - 2024.01
- Assisted customers in finding products and provided product knowledge
- Handled cash transactions and operated the POS system
- Maintained a clean and organized store environment
- Collaborated with team members to achieve sales targets
- Demonstrated a wide variety of products to customers to increase sales conversions
- Resolved customer complaints in a timely and efficient manner
Kitchen Assistant
Bagel Bar
Hendon
2023.03 - 2023.08
- Operated tills with care and precision to accurately process cash and credit card transactions.
- Replenished floor stock and promptly processed deliveries, maximizing customer product availability.
- Prepared products for the sales floor, steaming and presenting items immaculately for appealing displays.
- Rotated stock with first-in, first-out methods to ensure strong food safety, hygiene, and quality.
- Prioritized busy kitchen workloads, managing multiple tasks simultaneously without sacrificing food quality.
- Washed cutlery and crockery using industrial dishwashers and manual methods for a pristine finish.
Receptionist
Audi
Watford
2022.08 - 2022.11
- Answered and helped resolve inquiries from clients, vendors, and the public.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Kept the reception area clean and neat to give visitors a positive impression of the company.
- Delivered front-of-house duties in a warm and professional manner
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
Sales Ambassador
Moxie Marketing
Watford
2022.02 - 2022.06
- Company Overview: Moxie Marketing - Direct
- Created analytics reports highlighting key information from marketing research to present to clients
- Delegated responsibilities to team members while clearly communicating the expectations for the project
- Presented marketing pitches in meetings at the firm and potential clients at their doors
- Careerwise presented a series of social media webinars for the marketing team to increase their familiarity with new and emerging platforms
- Collaborated with clients to understand their goals and developed effective campaigns to resolve challenges and improve marketing results
- Maintained a monthly social media calendar and scheduled weekly posts to meet client obligations
- Moxie Marketing - Direct
Assistant Manager
Topshop
London
2021.01 - 2021.12
- Liaised with customers to determine needs and provide recommendations
- Handled credit and debit cards payments processing to complete purchases experience
- Contacted customers after sales to assess satisfaction and offer additional products and services
- Shared comprehensive brand and product knowledge to maximize sales
- Demonstrated products to show potential buyers benefit and advantages and encourage purchases
- Landed new customers accounts through a consistent combination of Perseverance, dedicated cold calling, and exceptional service
Education
GCSE - English,Maths,Combined Science,Religious Education
Hendon School
2014.09 - 2018.07
BTEC - Business management level 3
Harrow College
2018.09 - 2020.07
Skills
- Sales
- Customer Service
- Communication Skills
- Passionate
- Cooking Skills
- Banking Services
- Knowledge of Hygiene
- Safety Principles
- Attention to Detail
- Courtesy
- Hard Work and Dedication
- Perseverance
- Dishwashing
- Food Preparation
- Food Quality
- Food Safety
- Kitchen Equipment
- Restaurant Operation
- Brand Management
- Knowledge of Campaigns
- Marketing
- Marketing Intelligence
- Online Meetings
- Sales Promotion
- Social Media
- Cold Calling Sales
- Customer Demand Planning
- Allergology
- Nutrition and Dietetics
- Instructional Manuals
- Preventive Maintenance
- Quality Control
- Logistics Operations
- Friendliness
- Networking Skills
- Problem Solving
- Point-of-sale Systems
- Public Relations
- Cash Register Operation
- Jewelleries
- Profit-Based Sales Targets
- Telephone Skills
- Administrative Operations
- Photography Skills
Accomplishments
- Photography, London, 2022, My photos have been published in various photography newsletters and magazines from my voluntary arts and photography lessons.
- Business Launch, 2022, Launched two successful small businesses specializing in reselling clothes and perfume.
Personal Information
Nationality: British
Timeline
Manager
Electrical Wholesale & Retail
2024.06 - 2024.10
Sales Assistant
Toolstation
2024.02 - 2024.06
Sales Assistant
Hamleys
2023.10 - 2024.01
Kitchen Assistant
Bagel Bar
2023.03 - 2023.08
Receptionist
Audi
2022.08 - 2022.11
Sales Ambassador
Moxie Marketing
2022.02 - 2022.06
Assistant Manager
Topshop
2021.01 - 2021.12
BTEC - Business management level 3
Harrow College
2018.09 - 2020.07
GCSE - English,Maths,Combined Science,Religious Education
Hendon School
2014.09 - 2018.07