Ashfaq Hussain
Cardiff,CRF
Summary
Over 10 years of experience in customer service, currently serving as a Team Leader at Swissport, Cardiff Airport since 2023. Progressed from Passenger Service Agent to Team Leader, demonstrating strong leadership and operational skills. Expertise in decision-making, achieving targets, and implementing changes to enhance team performance. Proven ability to train and organize teams effectively while managing reports and workflows.
Overview
15
15
years of professional experience
Work history
Team Leader
Swissport
Cardiff
06.2021 - Current
Team Leader , Swissport Cardiff airport.
Assigned and monitored daily tasks to ensure seamless passenger flow.
Allocate staff duties.
Audits and safety observations.
Keeping excellent relations with airline and customers.
monitoring check in , boarding , arrival and baggage.
whilst having a busy summer with extra flights team have still managed to achieve 100% KPI`s for most airlines and have been complemented and awarded by management
Customer advisor
A&G commuinaction
cardiff
04.2011 - 06.2021
Customer servicer adviser / repair technician.
Dealing with over 50 customers per day, receiving phone calls and offering repairs on spot.
Education
Bachelor of Science - Politics
Peshawar University
Peshawar Skills
- Decision-Making
- Customer relationship management
- Team development strategies
- Staff management
- Change management experience
- Communication excellence
- Expertise in relevant software
- Tolerance and patience
- Issue resolution
- Team supervision
Affiliations
- listening to music
- going for walks
- play music
- travelling
Accomplishments
i was nominated for superstar of the year twice last year and i have received recognition from my supervisors and head of operations for my work and my team leading and customers handling.
Languages
Urdu
Native
Timeline
Team Leader
Swissport
06.2021 - Current
Customer advisor
A&G commuinaction
04.2011 - 06.2021
Bachelor of Science - Politics
Peshawar University