Ashar Konganam Veedu
Horley
Summary
Dynamic Cargo Administrator with over 6 years of experience in cargo operations, committed to ensuring the safe and timely delivery of goods. Proven expertise in supervising loading and unloading procedures while strictly adhering to security protocols, fostering a culture of teamwork and effective problem-solving in fast-paced environments. Recently completed an MBA in Supply Chain Management, enhancing the ability to deliver exceptional customer service and drive operational efficiency. Eager to leverage a diverse skill set and knowledge in a Customer Service Agent role, contributing to organizational success and client satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Banquet and Event Coordinator (Assistant)
Adolphus Group
10.2022 - Current
- Delivered exceptional service to guests, ensuring satisfaction and repeat patronage.
- Efficiently managed food and beverage orders, coordinating with kitchen staff for timely delivery.
- Maintained cleanliness and organization of dining area, enhancing overall guest experience.
- Assisted in training new staff on service protocols and customer interaction.
- Collaborated with team members to resolve issues and improve service efficiency.
- Worked with leading international hotel brands, including Hilton, Radisson Blu, and St. Ermin’s Hotel.
Quality Checker
Dockside (Veolia)
03.2023 - 11.2024
- Conducted thorough inspections of products to ensure compliance with quality standards.
- Collaborated with production teams to identify and resolve quality issues promptly.
- Implemented corrective actions to enhance product reliability and reduce defects.
- Trained new staff on quality control protocols and operational procedures.
- Inspected with accuracy, reporting problems or defects quickly.
- Maintained high standard of workmanship by using only approved data, materials, tools and test equipment.
Customer Relationship Manager
ICICI Prudential Life Insurance
12.2018 - 09.2022
- Cultivated strong relationships with clients, enhancing customer satisfaction and retention rates.
- Analyzed customer feedback to implement improvements in service delivery and operations.
- Collaborated with cross-functional teams to streamline communication and resolve customer issues efficiently.
- Developed training materials to enhance team performance and service quality.
- Utilized MS Office to manage customer databases and generate reports for performance analysis.
Cargo Admin
Akbar Express Cargo Pvt. Ltd.
12.2016 - 11.2018
- Supervised cargo operations, ensuring safe and timely delivery of goods.
- Implemented stringent security protocols to protect cargo integrity.
- Conducted vessel maintenance, including cleaning and replenishment of supplies.
- Facilitated communication between teams to enhance operational efficiency.
- Trained new staff on cargo handling procedures and safety measures.
Education
MBA - Supply Chain Management
University of East London
London09.2023
Bachelor's - Arts
Calicut University
India03.2014
Skills
- Team Work
- MS Office
- Problem Solving
- Leadership
- Customer Service
- Event planning expertise
- On-site supervision
- Multitasking and organization
- Verbal and written communication
- Decision-making
- Food service
- Guest relations
- Hospitality management
- Crisis management
- Pricing negotiation
- Sales expertise
- Logistics management
References
Reference available upon request.
Certification
- Certified in IATA/FIATA CARGO (FIATA TRAINING), AKBAR ACADEMY, Kerala, India MAR 2014 – APR 2015
- GDS Amadeus basic training, AKBAR ACADEMY, Kerala, India MAR 2014 – APR 2015
- Certified in Tally ERP 9, Kerala, India
Languages
English
Hindi
Malayalam
Arabic
Hobbies
Travelling, Cooking, Watching movies, Playing Games
Timeline
Quality Checker
Dockside (Veolia)
03.2023 - 11.2024
Banquet and Event Coordinator (Assistant)
Adolphus Group
10.2022 - Current
Customer Relationship Manager
ICICI Prudential Life Insurance
12.2018 - 09.2022
Cargo Admin
Akbar Express Cargo Pvt. Ltd.
12.2016 - 11.2018
Bachelor's - Arts
Calicut University
MBA - Supply Chain Management
University of East London