ASHAOLU TOLUWASE EMMANUEL
Isolo
Summary
High-performing supply chain specialists with proven and verifiable records of performance in logistics and fleet management. An expert in the areas of great time management, customer experience, and customer retention.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Chief Commercial Officer (ACCO)
The Federal Airports Authority of Nigeria (FAAN)
Lagos
03.2023 - Current
- Assist the chief in developing and executing operational strategies to ensure compliance with organizational objectives.
- Monitors departmental performance metrics and suggests improvements for efficiency.
- Conducts regular team meetings to review progress on assigned tasks, provide feedback, and plan future activities.
- Provides guidance to staff members on day-to-day operations and long-term objectives.
- Oversees the development of business plans, budgets, financial models, and other related documents.
- Assists in the development, implementation, and monitoring of the department budget and recommends relevant changes.
Fleet/Logistics Manager
Dangote Cement Transport
Ibese
06.2016 - 06.2019
- Developed and managed logistics strategies to improve the efficiency of operations.
- Monitored inventory levels and initiated re-stocking processes when necessary.
- Analyzed data to identify trends in customer demand and adjusted supply chain accordingly.
- Oversaw warehouse staff to ensure proper handling and storage of materials and products.
- Negotiated contracts with carriers for optimal pricing on transportation services.
- Resolved customer complaints related to shipping issues or delays in transit times.
Customer Experience Specialist
Etisalat Nigeria Limited
Lagos
01.2013 - 06.2016
- Developed customer service policies and procedures to ensure optimal customer experience.
- Handled customer interactions via phone, email, chat, and social media
- Analyzed customer feedback and complaints to identify areas of improvement in the customer experience process.
- Conducted surveys to gauge customer satisfaction levels.
- Provided recommendations on how to improve the quality of service provided to customers.
Public Sector Officer
Lasaco Assurance Plc
Lagos
09.2012 - 01.2013
- Developed and implemented policies and procedures to ensure compliance with government regulations.
- Conducted investigations into complaints from customers or employees regarding violations of company policy.
- Monitored all operations for potential security risks and threats.
- Ensured the safety of personnel, equipment, and materials through the enforcement of safety protocols.
- Assisted in developing organizational structures that optimized job responsibilities.
Asst. Admin Officer/Teller
Ekuombe Micro-Finance Bank
Ilaro
07.2011 - 08.2012
- Organized and maintained filing systems for confidential documents, correspondence, and reports.
- Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
- Greeted visitors warmly upon arrival at office reception area.
- Developed new filing systems to improve accuracy of document retrieval processes.
- Assisted in compiling monthly expense reports.
National Youth Service Corp (NYSC) Officer
Ministry of Local Government And Chieftaincy Affairs
Abeokuta
11.2009 - 10.2010
- Supervised subordinate staff in carrying out daily duties and activities.
- Processed and distributed communications in a timely manner.
- Organized events such as board meetings, conferences, luncheons and dinners.
- Handled confidential documents ensuring they remain secure.
- Provided administrative support to the Managing Director including preparing reports and presentations.
- Screened incoming calls, emails and other correspondence from internal and external sources.
Education
Business Administration -
University of Ilorin
07.2005
Skills
- Oral and Written skills
- Interpersonal Skills
- Training Coordination
- Operations Management
- Corporate Communications
- Business Administration
- Staff Management
- Customer Service
Certification
- Executive Diploma in Procurement and Contract Management, UniAthena, 2022
- MBA Essentials with Logistics & Supply Chain Management, University of Athena (UniAthena), 2022
- Logistics And Supply Chain Management, Impact Training And Management Consulting, 2018
- Personal Effectiveness Program, Dangote Academy, 2018
- Lean Six Sigma (Yellow Belt), SCILS Management Center/Dangote Academy, 2018
- Management Graduate, Nigeria Institute of Management, 2011
- Proficiency In Management, Nigeria Institute of Management (NIM), 2010
References
Available on Request
Hobbies
- Networking
- Travelling
- Problem Solving
- Charity
Languages
- Yoruba
- English
- Hausa
- French
Personal Information
- Date of Birth: 03/31/87
- Marital Status: Married
Timeline
Assistant Chief Commercial Officer (ACCO)
The Federal Airports Authority of Nigeria (FAAN)
03.2023 - Current
Fleet/Logistics Manager
Dangote Cement Transport
06.2016 - 06.2019
Customer Experience Specialist
Etisalat Nigeria Limited
01.2013 - 06.2016
Public Sector Officer
Lasaco Assurance Plc
09.2012 - 01.2013
Asst. Admin Officer/Teller
Ekuombe Micro-Finance Bank
07.2011 - 08.2012
National Youth Service Corp (NYSC) Officer
Ministry of Local Government And Chieftaincy Affairs
11.2009 - 10.2010
- Executive Diploma in Procurement and Contract Management, UniAthena, 2022
- MBA Essentials with Logistics & Supply Chain Management, University of Athena (UniAthena), 2022
- Logistics And Supply Chain Management, Impact Training And Management Consulting, 2018
- Personal Effectiveness Program, Dangote Academy, 2018
- Lean Six Sigma (Yellow Belt), SCILS Management Center/Dangote Academy, 2018
- Management Graduate, Nigeria Institute of Management, 2011
- Proficiency In Management, Nigeria Institute of Management (NIM), 2010
Business Administration -
University of Ilorin
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