Ashantie Mercy
UK
Summary
Multi-talented Waiter knowledgeable about food safety operations, best practices and compliance requirements. Able to easily work with small groups and large parties alike. Looking to take on demanding role with room for advancement.
Overview
21
21
years of professional experience
Work history
Entrepreneur
2018.01 - Current
- Design and creative collaborations Sales and promotions with Branding and quality control Advertising, Sales maximization and loss prevention and recovery methods Inventory, distribution and database management
Front of House Team Member
Connexions Cuisine - Event Caterers
Beckenham, Bromley
2024.01 - Current
- Maintained excellent guest satisfaction by providing attentive, proactive, and helpful service.
- Confidently managed customer requests by listening actively to concerns and providing positive solutions.
- Warmly greeted guests upon arrival to create a welcoming atmosphere.
- Kept tables clear of used crockery, glassware, and cutlery.
- Prepared lobby areas for guest use, maintaining clean, comfortable reception environments.
- Practiced health and safety measures to comply with regulations.
- Cleaned, sanitised, and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Successfully delivered on tasks within tight deadlines.
- Attended to customer's needs proactively for first-class waiting service.
Transitional Manager
Starbucks – Caribbean Coffee Barista’s Limited
2017.06 - 2018.01
- Completed three (3) months of detailed five (5) tiered training in Tampa, FL and Seattle WA
- Including Barista, Barista Trainer, Shift Supervisor, Assistant Store Manager and Store Manager
- To expeditiously & accurately receive and implement into production multiple orders Drive-thru
- Successfully trained and assisted in the training of Partners both in the U.S and Jamaica Conducted potential Partner interviews in the U.S
- Store set-up, organization and system establishment to maximize new market impact Launch organization and public speaking.
Restaurant Manager - Montego Bay Hip Strip
Margaritaville Caribbean Group - Jimmy Buffett’s Margaritaville
2016.01 - 2017.06
- Diligently oversaw all operations of the dining and bar areas
- Maintained guest interactions through “Table Touching”
- Incorporated MS Office in the creation of Social Media traction,
- Efficiently utilized the company service Micros portal
- Prepared shift reports of sales, guest, and or staff incidents required for the venue General Manager
Administrative Analyst
CSC Canada Visa Application Centre
2013.05 - 2015.10
- Established MS Excel and Word documents to streamline office administration Diligently enforced the Immigration and Privacy, Disclosure Rules and Regulations as set forth by the High Commission of Canada and Citizenship and Immigration Canada (CIC) Achieved and maintained 100% accuracy in obtaining critical Biometric data assisting in uncovering applicant inadmissibility under the Canadian Immigration and Refugee Protection Act (IRPA).
Customer Service Executive
VIP Attractions Limited - Club Mobay
2010.11 - 2013.04
- Provided warm hospitable meet and greet services to all patrons Diligently provided administrative support and upheld the confidentiality to our executive body Effectively used Microsoft Excel to document all lounge patrons, and provided daily reports of lounge activity to company executives.
Trainee Manager
VIP Attractions Limited - Club Mobay
2012.05 - 2013.04
- Creatively utilized MS Power Point to produce and conduct operational training courses Resolved internal team conflicts and client complaints whilst maintaining company integrity Enforced the adherence to all safety and handling guidelines namely F.I.F.O in receiving, the storage, usage, preparation and serving of all inventory items
- Maintained all inventory levels, prepare purchase orders, maintain relationships with suppliers
VIP Protocol Agent & Customer Service Agent
MBJ Airports Limited (formerly Airports Authority of Jamaica)
2003.06 - 2010.10
- Incorporated the features of both Microsoft Excel and Word to formulate spreadsheets and files to ensure accurate documentation of received supplies, to enforce employee accountability and monitor the efficiency of usage
- Extended diplomatic and or professional to local and international Government Heads of State and other Government officials and VIPs
Education
BSc In Business Administration with a contraction in International Business Studies, University of London International Program -
2008.09 -
Certificate of Participation - undefined
Supervisory and Leadership Skills & Exceptional Customer Service - undefined
Jamaica Employer Federation
Customer Service Training - undefined
Ritz Carlton Hotel Company Leadership Center
Skills
- Social media graphics
- Video Editing
- Voice Talent - Audio Editing
- Interpersonal skills
- Stress management
- Time management
- Communication skills
- Cleaning and sanitation
- Food hygiene protocol
Accomplishments
- Margaritaville Manager of the Quarter, 04/2017
- Honorary Presenter (Microsoft PowerPoint), Tourism Product Development Company Limited (TPDCo.), 04/2011
- Employee Recognition for Excellent Service, MBJ Airports Limited, 10/2010
- As Acting Senior Agent at MBJ Airports Limited, I reduced the required overtime claims and payouts by 100%, 11/2008
Custom
Rotary Club of Montego Bay East – Rotary International, Certified Member & Secretary, 06/2015
Languages
Spanish
Intermediate
References
References available upon request.
Timeline
Front of House Team Member
Connexions Cuisine - Event Caterers
2024.01 - Current
Entrepreneur
2018.01 - Current
Transitional Manager
Starbucks – Caribbean Coffee Barista’s Limited
2017.06 - 2018.01
Restaurant Manager - Montego Bay Hip Strip
Margaritaville Caribbean Group - Jimmy Buffett’s Margaritaville
2016.01 - 2017.06
Administrative Analyst
CSC Canada Visa Application Centre
2013.05 - 2015.10
Trainee Manager
VIP Attractions Limited - Club Mobay
2012.05 - 2013.04
Customer Service Executive
VIP Attractions Limited - Club Mobay
2010.11 - 2013.04
BSc In Business Administration with a contraction in International Business Studies, University of London International Program -
2008.09 -
VIP Protocol Agent & Customer Service Agent
MBJ Airports Limited (formerly Airports Authority of Jamaica)
2003.06 - 2010.10
Certificate of Participation - undefined
Supervisory and Leadership Skills & Exceptional Customer Service - undefined
Jamaica Employer Federation
Customer Service Training - undefined
Ritz Carlton Hotel Company Leadership Center