Asha Rani
Hounslow,United Kingdom
Summary
Results-driven hospitality management professional with leadership experience in restaurant operations across India and the United Kingdom. Expertise in team leadership, customer service, staff training, and operational management. Currently serving as Shift Manager in the UK, targeting full-time roles to advance into senior management positions within the hospitality sector.
Overview
7
7
years of professional experience
1
1
Certification
Work history
Supervisor
Leon
Heathrow Airport
2026.04 - 2026.04
- Led and coordinated team members during peak flight hours, enhancing service speed and accuracy
- Managed daily shift operations in high-volume airport environment, ensuring timely service for travellers
- Delivering excellent customer service to a diverse international customer base under time-sensitive conditions
- Handled customer queries and complaints professionally, upholding brand standards and customer satisfaction
- Maintaining queue control and minimising waiting times during high footfall hours
- Ensuring smooth coordination between front-of-house and kitchen during busy periods
- Monitoring food quality, presentation, and hygiene standards in line with company and airport regulations
- Implemented company policies effectively, maintained high standards of service delivery.
Shift Manager
Popeyes
Leeds, Kent
2025.06 - 2026.04
- Managed staff schedules and shift performance to optimise operational efficiency.
- Led front-of-house operations, enhancing customer service experience.
- Handled customer queries and resolved complaints, ensuring customer satisfaction.
- Monitoring sales performance and maintaining service standards.
- Supporting recruitment and training of new team members.
- Conducted regular staff meetings, kept everyone updated about company policies or changes therein.
Shift Manager
Wingstop
Bradford, WYK
2024.03 - 2025.06
- Oversaw daily restaurant operations, ensuring service efficiency during high-volume periods.
- Coordinated stock management, shift planning, and cash handling to maintain operational flow.
- Led team of 12+ staff, providing support and fostering a collaborative work environment.
- Ensured hygiene, safety, and brand standards were maintained.
- Conducted onboarding and training for new employees.
- Improved team morale through effective communication and feedback practices.
Restaurant Manager
City Crown Hotel
Punjab
2019.07 - 2023.08
- Managed daily restaurant operations, supervising staff and maintaining service quality to enhance customer satisfaction.
- Led team of 10+ staff ensuring efficient workflow during busy service hours.
- Handled staff scheduling, training, and performance monitoring to ensure operational efficiency during peak times.
- Maintained high standards of food quality, hygiene, and customer satisfaction.
- Resolved customer complaints, ensuring positive dining experiences and fostering customer loyalty.
- Managed cash handling, daily sales reports, and stock ordering.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
Education
Master's - International Business Management
Bangor University
United KingdomSkills
- Restaurant Operations Management
- Inventory & Stock Management
- Cash management
- Safety compliance
- Staff Supervision & Team Leadership
- Team scheduling
- Training and Development
- Customer Service Excellence
- Conflict resolution
- MS Office & Basic Reporting
Certification
Food Safety Certificate(Serve Safe)
Languages
English
Hindi
Punjabi
References
Available upon request
Timeline
Supervisor
Leon
2026.04 - 2026.04
Shift Manager
Popeyes
2025.06 - 2026.04
Shift Manager
Wingstop
2024.03 - 2025.06
Restaurant Manager
City Crown Hotel
2019.07 - 2023.08
Master's - International Business Management
Bangor University