Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Asha Palo

Milton Keynes Village

Summary

Results-driven Agile Delivery Manager with over 15 years of experience in leading cross-functional teams to deliver high-quality software solutions in fast-paced environments. Committed to leveraging data-driven insights to inform decision-making and enhance team performance. Seeking to contribute these skills and experience to a dynamic organization focused on innovation and excellence in Agile delivery.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Agile Delivery Manager

British Telecom
06.2022 - Current
  • Led multiple cross-functional teams in the successful implementation of Agile methodologies, resulting in a significant increase in project delivery speed.
  • Oversaw budget ~£6.2m YOY and financial reporting for all assigned programs ensuring optimal utilization of resources and realized benefits ~£1.4m for FY23-24.
  • Facilitated Agile ceremonies (daily stand-ups, sprint planning, retrospectives) to enhance team collaboration and communication, leading to a 25% improvement in team satisfaction scores.
  • Successfully managed stakeholder communications, providing regular updates and reports that improved transparency and trust, resulting in a 15% increase in stakeholder engagement.
  • Implemented and executed the Quick Win Pilot (QWP) initiative, facilitating the introduction of minor yet significant process improvements within a 10-week period, which yielded benefits of £0.5m for the FY23-24.
  • Spearheaded a problem-solving initiative and introduced Service Now for ITSM ; addressed recurring issues within the team, leading to a 20% decrease in escalated incidents and 8% reduction in cancelled incidents over a six-month period.
  • Conducted MSR (monthly status reporting) and QBR (Quarterly Business Review) with senior leadership , program status, quality deep dive, risks identified and mitigation strategies.

Scrum Master

TCS
02.2016 - 06.2022
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments, leading to quality delivery on time
  • Managed product backlog effectively, prioritizing high-value items for faster completion.
  • Ran product improvement workshop with team- suggestions led to 10% drop in customer calls and helped them to self service
  • Help sitting Product Manager, to write user stories, create and prioritize backlog items that when introduced to product; brought in 20 % growth in number of users
  • Implement various estimation techniques, Retrospective techniques encouraging complete team actively
  • Additionally, I love to mentor team, run few strategic initiatives for productivity improvement (enjoy using Johari Window technique, My Personal Goal concept) and assist with career development plans
  • Conduct Design Thinking workshops in organization helping to brainstorm and zero down to solution.

QA Lead and Scrum Master

TCS
06.2013 - 02.2016
  • Created Test plan and strategy, reviewed Test coverage created by QA team
  • Evaluated the requirements and need for automation, and provide training to the team for effective implementation and execution.
  • Led assorted quality-assurance projects and enhanced productivity, realizing 15 % increase in profits.
  • Optimized quality assurance processes to enhance quality, facilitate defect triaging, and ensure an effective user acceptance testing phase, resulting in successful project implementation.
  • Back up the Scrum Master to facilitate Scrum events and reporting project progress.

Quality Analyst Engineer

TCS
03.2010 - 05.2013
  • Improved product quality by implementing rigorous testing procedures and analyzing results.
  • Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements
  • Implemented use of Backstop JS for UI regression and JAWS tool for DDA testing
  • Collaborated with developers and product owners to stay current on product features and intended functionality.

Education

Bachelor of Technical Education -

CVRCE
India
07.2009

Skills

  • Agile methodologies
  • Stakeholder Management/ Communication
  • Leadership & Team Management
  • Metrics & Reporting
  • Problem-Solving
  • Technical Understanding
  • Continuous Improvement
  • Process Improvement Methodologies
  • Change Management
  • Technical Skills - JIRA,Confluence,Service Now,Power Bi (beginner)

Certification

  • Enterprise Design Thinking Practitioner - IBM
  • PSPO1 / PSM1 - scrum.org
  • Career Essentials in Project Management by Microsoft- Linkedin
  • Agile Meets Design Thinking- Coursera
  • Coaching Skills for Leaders and Managers- Lynda
  • IamRemarkable Trainer- Google
  • ISTQB

Timeline

Agile Delivery Manager

British Telecom
06.2022 - Current

Scrum Master

TCS
02.2016 - 06.2022

QA Lead and Scrum Master

TCS
06.2013 - 02.2016

Quality Analyst Engineer

TCS
03.2010 - 05.2013
  • Enterprise Design Thinking Practitioner - IBM
  • PSPO1 / PSM1 - scrum.org
  • Career Essentials in Project Management by Microsoft- Linkedin
  • Agile Meets Design Thinking- Coursera
  • Coaching Skills for Leaders and Managers- Lynda
  • IamRemarkable Trainer- Google
  • ISTQB

Bachelor of Technical Education -

CVRCE
Asha Palo