Asha Palo
Milton Keynes Village
Summary
Results-driven Agile Delivery Manager with over 15 years of experience in leading cross-functional teams to deliver high-quality software solutions in fast-paced environments. Committed to leveraging data-driven insights to inform decision-making and enhance team performance. Seeking to contribute these skills and experience to a dynamic organization focused on innovation and excellence in Agile delivery.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Agile Delivery Manager
British Telecom
Birmingham, United Kingdom
06.2022 - Current
- Led multiple cross-functional teams in the successful implementation of Agile methodologies, resulting in a significant increase in project delivery speed.
- Oversaw budget ~£6.2m YOY and financial reporting for all assigned programs ensuring optimal utilization of resources and realized benefits ~£1.4m for FY23-24.
- Facilitated Agile ceremonies (daily stand-ups, sprint planning, retrospectives) to enhance team collaboration and communication, leading to a 25% improvement in team satisfaction scores.
- Successfully managed stakeholder communications, providing regular updates and reports that improved transparency and trust, resulting in a 15% increase in stakeholder engagement.
- Implemented and executed the Quick Win Pilot (QWP) initiative, facilitating the introduction of minor yet significant process improvements within a 10-week period, which yielded benefits of £0.5m for the FY23-24.
- Spearheaded a problem-solving initiative and introduced Service Now for ITSM ; addressed recurring issues within the team, leading to a 20% decrease in escalated incidents and 8% reduction in cancelled incidents over a six-month period.
- Conducted MSR (monthly status reporting) and QBR (Quarterly Business Review) with senior leadership , program status, quality deep dive, risks identified and mitigation strategies.
Scrum Master
TCS
Norwich,UK
02.2016 - 06.2022
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
- Planned Agile best practices and encouraged team cohesion, overcoming impediments, leading to quality delivery on time
- Managed product backlog effectively, prioritizing high-value items for faster completion.
- Ran product improvement workshop with team- suggestions led to 10% drop in customer calls and helped them to self service
- Help sitting Product Manager, to write user stories, create and prioritize backlog items that when introduced to product; brought in 20 % growth in number of users
- Implement various estimation techniques, Retrospective techniques encouraging complete team actively
- Additionally, I love to mentor team, run few strategic initiatives for productivity improvement (enjoy using Johari Window technique, My Personal Goal concept) and assist with career development plans
- Conduct Design Thinking workshops in organization helping to brainstorm and zero down to solution.
QA Lead and Scrum Master
TCS
Norwich
06.2013 - 02.2016
- Created Test plan and strategy, reviewed Test coverage created by QA team
- Evaluated the requirements and need for automation, and provide training to the team for effective implementation and execution.
- Led assorted quality-assurance projects and enhanced productivity, realizing 15 % increase in profits.
- Optimized quality assurance processes to enhance quality, facilitate defect triaging, and ensure an effective user acceptance testing phase, resulting in successful project implementation.
- Back up the Scrum Master to facilitate Scrum events and reporting project progress.
Quality Analyst Engineer
TCS
India
03.2010 - 05.2013
- Improved product quality by implementing rigorous testing procedures and analyzing results.
- Gathered data on integration issues and vulnerabilities, reported findings and recommended improvements
- Implemented use of Backstop JS for UI regression and JAWS tool for DDA testing
- Collaborated with developers and product owners to stay current on product features and intended functionality.
Education
Bachelor of Technical Education -
CVRCE
India07.2009
Skills
- Agile methodologies
- Stakeholder Management/ Communication
- Leadership & Team Management
- Metrics & Reporting
- Problem-Solving
- Technical Understanding
- Continuous Improvement
- Process Improvement Methodologies
- Change Management
- Technical Skills - JIRA,Confluence,Service Now,Power Bi (beginner)
Certification
- Enterprise Design Thinking Practitioner - IBM
- PSPO1 / PSM1 - scrum.org
- Career Essentials in Project Management by Microsoft- Linkedin
- Agile Meets Design Thinking- Coursera
- Coaching Skills for Leaders and Managers- Lynda
- IamRemarkable Trainer- Google
- ISTQB
Timeline
Agile Delivery Manager
British Telecom
06.2022 - Current
Scrum Master
TCS
02.2016 - 06.2022
QA Lead and Scrum Master
TCS
06.2013 - 02.2016
Quality Analyst Engineer
TCS
03.2010 - 05.2013
Bachelor of Technical Education -
CVRCE