Asha Cooper
Newark,Nottinghamshire
Summary
Dedicated professional with expertise in health and safety compliance in food retail stores and warehouses, team collaboration, and inventory management. Proven ability to resolve customer complaints efficiently while maintaining operational cleanliness and enhancing store or warehouse efficiency. Strong problem-solving skills contribute to optimising processes and ensuring smooth operations. Committed to leveraging skills for continued professional growth in a dynamic environment.
Overview
19
19
years of professional experience
Work history
Warehouse Sorter
Royal Mail
Nottingham,
10.2025 - Current
- Adhere to strict health and safety codes; maintain accident free.
- Checking received materials for damage or discrepancies, maintaining quality assurance standards.
- Improved productivity by working closely with team members on large orders.
- Loading and unloading delivery trucks for efficient warehouse operations.
- Ensure timely dispatch of goods for customer satisfaction.
- Maintained clean and safe work environment with thorough cleaning routines.
- Sorting incoming shipments, reducing clutter in the workspace.
Store Manager
AF Blakemore
Nottingham
04.2025 - 09.2025
- Developed a team-oriented environment by implementing effective leadership strategies.
- Resolved customer complaints effectively, protecting the store's image and consumer relationships.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
- Maintained an organised stock room for easy accessibility of goods.
- Upheld health and safety regulations within the premises to ensure a safe shopping environment.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Monitored inventory levels consistently to avoid stock shortages or overages.
Store Manager
Coop Food
Oxford/Northampton/Leicester/Nottingham
07.2014 - 03.2025
- Maintained excellent employee relationships by creating supportive, positive and helpful working environment.
- Oversaw stock control to maintain sufficient inventory levels and minimise waste.
- Enforced health and safety regulations by regularly monitoring operations.
- Managed complex customer complaints, offering smart solutions for continued customer satisfaction and loyalty.
- Created positive working environments by offering support and guidance to staff.
- Managed medium-sized retail teams of 15+, managing work schedules, employee queries, regulations and complaints.
- Closely monitored team performance, identifying improvements and managing change.
- Managed the hiring of new staff by reviewing CVs, conducting interviews and selecting talent.
- Independently managed and controlled store's finances, such as incomings and outgoings, along with budgets and payroll.
- Implemented promotions to drive sales, increase brand awareness and incentivize current customers.
Customer Team Member/Team Leader
Coop Food
Milton Keynes/Northamptonshire
08.2006 - 07.2014
- I started as a Customer Team Member with Coop at 16.
- I worked my way up to Team Leader and then to Team Manager.
- I worked in various locations within Northampton and Milton Keynes.
- I had experience working in small and large stores with varying turnovers up to £100k per week.
Education
GCSEs -
Weston Favell Upper School
NorthamptonSkills
- Health and safety compliance
- Team collaboration
- Inventory management
- Customer complaint resolution
- Operational cleanliness
- Warehouse efficiency
- Problem-solving
Personal Licence Holder
Full UK Driving Licence
Timeline
Warehouse Sorter
Royal Mail
10.2025 - Current
Store Manager
AF Blakemore
04.2025 - 09.2025
Store Manager
Coop Food
07.2014 - 03.2025
Customer Team Member/Team Leader
Coop Food
08.2006 - 07.2014
GCSEs -
Weston Favell Upper School