ASH MOORE

Delivered goods safely and efficiently across Scotland’s Highlands, ensuring timely arrivals and high customer satisfaction. Navigated rural roads, remote locations and challenging driving conditions, maintaining excellent timekeeping and providing exceptional customer service. Experienced in loading and unloading vehicles, planning delivery routes, completing delivery paperwork and carrying out daily vehicle checks. Ensured on-time deliveries and excellent condition of goods through meticulous loading, unloading, and daily vehicle checks.

Handled paperwork accurately for smooth transaction completion.

Loaded and unloaded goods, maintaining product integrity at all times.

Ensured safe driving practices to prevent accidents or damage.

• I provided emergency medical care and patient assessment in high-pressure situations, responding to urgent incidents and supporting safe patient transport. Worked effectively as part of a team while maintaining professionalism, communication and patient dignity.
• Carried out day-to-day duties accurately and efficiently.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Successfully delivered on tasks within tight deadlines.

• Manage the customer service team, handle customer complaints and escalations, maintain service standards, monitor team performance, train and develop staff, manage schedules and workloads, improve customer service processes, monitor customer feedback, liaise with other departments, prepare performance reports, resolve difficult customer issues, ensure company policies and procedures are followed, and monitor customer satisfaction, service targets, and KPIs.
• Conducted regular meetings for transparent communication.
• Streamlined processes for improved team efficiency.
• Improved operational efficiency by identifying areas of improvement.