Asco Mumba
Newcastle,Tyne and Wear
Summary
Customer focused and detail oriented professional with experience in customer service, administration, and fast-paced operational environments. Skilled in handling high volumes of customer queries across phone, email, and digital platforms while maintaining professionalism, accuracy, and confidentiality. Experienced using CRM, Microsoft Office, and operational systems to manage records, resolve issues, and support customer satisfaction. Strong communicator with excellent organisational skills and a genuine desire to develop and progress within financial services and customer care environments.
Overview
8
8
years of professional experience
Work History
Warehouse Operations Administrator
DPD
Washington , Tyne & Wear
04.2026 - Current
- Process inbound deliveries and maintain accurate records using IMS/WMS systems
- Verify purchase orders and support invoice validation processes
- Track and report stock and shipment data to support operational cost control
- Perform quality and compliance checks on incoming goods and documentation
- Maintain accurate system records to ensure alignment between physical and digital stock
- Exposure to payroll-related data handling and time-based records
- Experience working with operational data contributing to payroll and reporting processes
- Support daily depot operations in a fast-paced logistics environment
Temporary & Contract Assignments
Best connection
Newcastle, Tyne and Wear
10.2025 - 12.2026
- Adapted to flexible shift-based roles across various locations to meet business needs
- Preparing orders for dispatch, including labelling, sorting, and palletising
- Met productivity objectives while ensuring meticulous accuracy in various assignments
personal development
Job searching
01.2026 - 04.2026
Inbound Data & Systems Operative (IMS / Goods In)
Fenwick
killingworth, Tyne & Wear
09.2025 - 10.2025
- Processing and booking in inbound deliveries using IMS/WMS
(Information Management System/Warehouse Management System).
●
Verifying purchase orders (POs) against packing lists and physical
deliveries to ensure accuracy.
●
Recording and maintaining data for all inbound shipments, including
quantities, SKUs, PO numbers, load IDs, and delivery references.
●
Flagging and resolving discrepancies such as over-deliveries,
shortages, or damaged stock.
●
Using Excel and other digital tools to track inbound loads, report
daily figures, and monitor inbound performance.
●
Assisting with returns, rework, or special processing tasks as assigned
by IMS leads or supervisors.
●
Supporting inventory control by ensuring correct data entry and
system alignment with physical stock.
Customer Service Advisor
Verisure
New castle upon tyne, tyne and wear
10.2023 - 12.2024
- Managed high volumes of inbound and outbound enquiries across phone, email, and chat
- Accurately recorded customer interactions and personal data within CRM systems
- Resolved customer issues efficiently, including technical troubleshooting and complaint handling
- Maintained strict data confidentiality in line with company policies and regulations
- Provided clear and professional communication to support customer account management
- Collaborated with internal teams to ensure timely resolution of queries and service requests
- Exposure to payroll-related data handling and time-based records
- Experience working with operational data contributing to payroll and reporting processes
Production Operative
Nestle
Newcastle, Tyne and Wear
09.2021 - 09.2023
- Independently packaged and labelled items within tight deadlines.
- Kept production areas clean and obstacle-free to minimise risk of accident or injury.
- Kept in line with safety standards by wearing Personal Protective Equipment (PPE) as instructed in company manuals.
- Supported stable production lines by delivering Planned Preventative Maintenance (PPM).
- Closely monitored operations to ensure compliance with health and safety regulations.
Fulfilment Associate
Amazon
Gateshead, Tyne and Wear
01.2021 - 09.2021
- Handled customer order logistics by completing picking, packing, and dispatching tasks.
- Conducted quality assessments on products prior to packing and sealing
- Maintained compliance with company guidelines and PPE requirements.
- Ensured timely resolution by addressing missing or damaged items.
Receptionist Assistant
Easy Hotel ( Volunteer during COVID)
Newcastle, Tyne and Wear
05.2020 - 12.2020
- Engaged in regular discussions with managers to collect information on expected guests, tasks to be completed, and priorities.
- Greeted customers courteously upon arrival at the establishment.
- Handled customer inquiries concerning room availability and pricing through email and phone.
- Collaborated effectively with customers and staff to maintain smooth-running company operations.
- Managed incoming calls promptly to ensure efficient handling.
- Utilized advanced skills in Microsoft Office Suite to streamline documentation processes.
- Handled and directed calls using a multi-line phone system.
Door Host
TGI Fridays
Newcastle, Tyne and Wear
11.2018 - 04.2020
- Collaborated with guards to enforce entry denial protocols for customers engaging in anti-social conduct.
- Facilitated efficient workflow by aiding wait staff during peak hours.
- Monitored and maintained entrance areas to meet cleanliness and visual appeal standards.
- Coordinated daily bookings utilizing Excel.
- Ensured guest satisfaction by serving food and drinks efficiently.
Education
Diploma of Higher Education - Criminology and policing ( incomplete)
infused learning
Distance learning NVQ Level 3 - Electricity
City of Sunderland College
Sunderland, SNDA-Levels -
Newcastle sixth form
Newcastle upon Tyne, NETGCSEs -
Harton Academy
South Shields, STYSkills
- Communication & Customer Engagement
- Rapport Building & Relationship Management
- Problem Solving & Conflict Resolution
- Team Collaboration
- Time Management & Organisation
- Data Entry & Record Management
- Confidential Data Handling
- Multilingual Communication (6 Languages)
- Ownership & Accountability
- Adaptability
- Attention to Detail
Core Competencies
- Customer Service & Query Resolution
- Complaint Handling & De-escalation
- Telephone, Email & Chat Communication
- CRM Systems & Microsoft Office
- Data Entry & Record Management
- Confidential Data Handling
- Time Management & Prioritisation
- Team Collaboration & Stakeholder Support
- Administrative Coordination
- Risk Awareness & Compliance Procedures
- Microsoft Excel & Operational Reporting
- Multilingual Communication
Languages
English
First Language
French
Proficient
C2
Portuguese
Upper Intermediate
B2
Swahili
Proficient
C2
Lingala
Proficient
C2
chichewa
Proficient
C2
Lingala
Proficient
C2
Systems
- CRM Systems
- Microsoft Excel
- Microsoft Word & Outlook
- Customer Record Management
- Data Entry & Database Management
- Telephone & Email Communication
Timeline
Warehouse Operations Administrator
DPD
04.2026 - Current
personal development
Job searching
01.2026 - 04.2026
Temporary & Contract Assignments
Best connection
10.2025 - 12.2026
Inbound Data & Systems Operative (IMS / Goods In)
Fenwick
09.2025 - 10.2025
Customer Service Advisor
Verisure
10.2023 - 12.2024
Production Operative
Nestle
09.2021 - 09.2023
Fulfilment Associate
Amazon
01.2021 - 09.2021
Receptionist Assistant
Easy Hotel ( Volunteer during COVID)
05.2020 - 12.2020
Door Host
TGI Fridays
11.2018 - 04.2020
Diploma of Higher Education - Criminology and policing ( incomplete)
infused learning
NVQ Level 3 - Electricity
City of Sunderland College
A-Levels -
Newcastle sixth form
GCSEs -
Harton Academy