Asbi Rai
Chippenham,Wiltshire
Summary
A highly driven and empathetic professional, passionate about supporting people and delivering fair outcomes aligned with company policy and regulations. Demonstrates effective communication and critical thinking to solve complex problems while fostering personal development support. Committed to fostering stronger employee and management relations.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work history
Mortgage Representative
Nationwide Building Society
Swindon, wiltshire
02.2025 - Current
- Supporting existing and new customers with their mortgage journey through inbound calls, ensuring accuracy and compliance with regulatory standards.
- Demonstrating vulnerability awareness by identifying and ensuring conversations are handled with empathy, and any support needs are identified and logged in for future interactions.
- Building trust and rapport with customers while managing expectations, ensuring accurate documentation and follow-ups.
- Currently also acting as a GROW champion, supporting colleagues with personal development goals and encouraging completion of learning modules within required timeframes.
Customer representative
Nationwide Building Society
Swindon, Wiltshire
09.2024 - 01.2025
- Developed a strong understanding of Nationwide's products and services, assisting with financial services enquiries and account management.
- Built strong relationships with customers by delivering personalised support and appropriate banking solutions.
- Ensured compliance with financial regulations and internal processes.
Human resources Intern
Raffles Hospital
Singapore, Singapore
09.2020 - 04.2021
- Supported the HR team with administrative and operational tasks, assisting with recruitment and organising employee events.
- Helped maintain HR databases and employee files in line with organisational procedures.
- Gained awareness of employment legislation including employee rights, equality, health & safety and working regulations.
- Observed and contributed to handling employee queries in a timely and effective manner.
Education
Bachelor of Science - Banking and Finance
University of the West of England
Bristol 09.2022 - 07.2024
Diploma of Higher Education - Human resources
Temasek Polytechnic
singapore 04.2018 - 04.2021
Skills
- Effective Communication skills
- Critical thinking and problem solving
- Strong interpersonal skills
- Employee relations management
- Case handling
- Detail focused
- Organised and proactive
- Personal development support
Timeline
Mortgage Representative
Nationwide Building Society
02.2025 - Current
Customer representative
Nationwide Building Society
09.2024 - 01.2025
Bachelor of Science - Banking and Finance
University of the West of England
09.2022 - 07.2024
Human resources Intern
Raffles Hospital
09.2020 - 04.2021
Diploma of Higher Education - Human resources
Temasek Polytechnic
04.2018 - 04.2021