Asanka Perera
Liverpool,United Kingdom
Summary
A results-driven and experienced Network & System Administrator with over six years of hands-on expertise in helpdesk support, technical troubleshooting, and infrastructure management. Seeking opportunities to leverage technical proficiencies, strong problem-solving skills, and dedication to delivering high-quality IT solutions in a dynamic team environment.
Overview
8
8
years of professional experience
Work History
Assistant Network Manager
University of Sri Jayewardenepura
, Sri Lanka
04.2022 - 01.2023
- Installed and configured computer networks and systems, troubleshooting issues as they arise.
- Provided support for Microsoft Windows Active Directory, Office 365, and desktop/laptop hardware.
- Maintained existing servers, switches, and firewalls, ensuring optimal performance and security
System & Network Administrator
Election Commission
, Sri Lanka
07.2019 - 04.2022
- Managed Data Centre operations and ensured 99.9% uptime for critical services.
- Administered firewalls (Check Point/FortiGate/Sophos) and maintained connectivity of services.
- Supported Windows and Linux server environments and managed VMware HA clusters.
- Provided 1st and 2nd line helpdesk support, including remote assistance and onsite visits.
- Managed VMware HA cluster ( vSAN / vCenter / Esxi / vSphere replication)
- Managed and Support office 365 Troubleshooting / Install Hardware and operating systems Provide 1st / 2nd line support and remote support Visit and maintenance regional offices.
- Managed Election result tabulation system ( Presidential election / Parliament election )
- Managed and periodically upgraded network hardware including desktop computers, laptops, printers and fax machines
- Provided remote support to 300+ staff to maximise productivity.
- Conduct awareness related to office ICT works
- Endpoint security management
- Data Backup and restore
- Install, configuration backup Databases
- Managed software and hardware subscriptions (VMware / Dell / HP / Checkpoint)
Technical Support Engineer
Election Commission
, Sri Lanka
12.2017 - 07.2019
- Provided 2nd line technical support troubleshot operating systems, hardware and software problems to identify root causes.
- Administered user account management tasks for accurate access permissions and data security.
- Collaborated with resolver teams to meet end-user expectations and resolve technical issues promptly.
- Managed Windows Active Directory and worked closely with system administrators to maintain server environments.
- Anticipated and prevented issues with technical infrastructure to minimise downtime.
- Provided testing and systems administration support as required by multi-disciplinary teams.
- Analysed IT infrastructure to identify and address root causes of recurring technical issues.
- Delivered prompt solutions through remote assistance, optimising troubleshooting process.
- Provided support for Microsoft Windows Active Directory, Office 365, and desktop/laptop hardware.
- Maintained existing servers, switches, and firewalls, ensuring optimal performance and security.
Desktop Support Engineer
Election Commission
, Sri Lanka
12.2016 - 12.2017
- Provided 2nd line technical support troubleshot hardware and software issues to resolve bugs.
- Collaborated with resolver teams to meet end-user expectations and resolve technical issues promptly.
- Managed Windows Active Directory and worked closely with system administrators to maintain server environments.
- Customised desktop applications to meet user needs.
- Installed new software for users and monitored version and patch update requirements.
- Prepared equipment for staff use, installing cables, operating systems, and software.
- Followed technical documentation for accurate installation, maintenance and repair work.
Help Desk Technician
Election Commission
, Sri Lanka
07.2015 - 12.2016
- Provided 1st line helpdesk support, assisting users with software installations, hardware setups, and basic network troubleshooting.
- Troubleshot operating systems, hardware and software problems to identify root causes.
- Took ownership of personal queue, seeing issues through to resolution or escalation as appropriate.
- Drove short-term troubleshooting and long-term improvement efforts across multiple platforms.
Education
VMWare Foudation VMWare ICM 6.5 ( DCV -
VMware
Bachelor of Science - Information and Communication Technology
University of Sri Jayewardenepura
Sri Lanka2021
GCE Advanced Level -
Royal College
Colombo 072010
GCE Ordinary Level -
Dharmapala Vidyalaya
2007
Skills
- LAN/WAN/NOC Administration Technical Support Systems Installation & configuration
- Upgrading Database Design & Management Team Work Checkpoint Firewall
- Firewall Sophos and VPN Active Directory Troubleshooting sets(Remote Desktop, remote controlling ) web access firewall VMware Windows Server
- Networking VPN DHCP DNS Firewalls Microsoft 365 /
- 1ST LINE SUPPORT 2ND LINE SUPPORT
- Microsoft Active Directory
- Firewall policy development
- Microsoft Server 2012 / 2016
- Hardware installation
- Office 365 administration
Timeline
Assistant Network Manager
University of Sri Jayewardenepura
04.2022 - 01.2023
System & Network Administrator
Election Commission
07.2019 - 04.2022
Technical Support Engineer
Election Commission
12.2017 - 07.2019
Desktop Support Engineer
Election Commission
12.2016 - 12.2017
Help Desk Technician
Election Commission
07.2015 - 12.2016
VMWare Foudation VMWare ICM 6.5 ( DCV -
VMware
Bachelor of Science - Information and Communication Technology
University of Sri Jayewardenepura
GCE Advanced Level -
Royal College
GCE Ordinary Level -
Dharmapala Vidyalaya
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