Aryan Ladwa
Nottingham
Summary
A dedicated professional with expertise in stock replenishment and inventory control, cleaning and hygiene standards, and health and safety compliance (COSHH). Demonstrates strong capabilities in customer service and client support, complaint resolution, and call documentation within call centre operations. Proficient in cash handling, POS systems, retail operations, and sales support. Excels in time management, organisation, teamwork, communication, problem solving, and attention to detail. Committed to enhancing operational efficiency while maintaining high standards of service quality.
Overview
4
4
years of professional experience
4047
4047
years of post-secondary education
Work history
Call Centre Representative / Sales Host
DNA Cleaning Solutions
Leighton Buzzard, Central Bedfordshire
2024.09 - 2025.12
- Handled inbound and outbound customer calls, fostering positive customer relationships.
- Resolved customer enquiries, complaints, and service requests to enhance customer satisfaction.
- Facilitated effective communication and active listening to achieve sales and performance targets.
- Maintained accurate updates of customer records and call documentation.
- Exhibited strong multitasking abilities whilst handling simultaneous projects.
- Utilised effective communication skills for clear and concise information delivery.
- Maintained professional composure under stressful conditions, prioritising customer satisfaction.
- Identified and resolved complex customer queries to enhance satisfaction levels.
- Built rapport with customers on each call, establishing a positive company image.
Cleaning Supervisor
DNA Cleaning Solutions
Leighton Buzzard, Central Bedfordshire
2023.09 - 2025.12
- Monitored and enforced cleaning standards across commercial premises, ensuring hygienic environments in restrooms, kitchens, and communal areas.
- Ensured compliance with COSHH regulations and cleaning schedules.
- Executed deep cleaning and sanitisation of high-touch surfaces, enhancing overall cleanliness and safety.
- Maintained quality standards while working independently, fostering dependable cleaning routines.
Cleaner
Everlast Gyms
Chiswick, Hounslow
2025.06 - 2025.08
- Executed daily and deep-cleaning schedules to uphold high hygiene standards.
- Cleaned gym facilities, ensuring hygienic environments in studios, changing rooms, pool areas, and toilets.
- Replenished consumables and coordinated waste disposal to maintain facility cleanliness.
- Identified and reported health and safety hazards.
- Provided polite and professional customer service to gym members.
Shift Leader
Sainsbury’s
Hanworth, Hounslow
2024.09 - 2024.12
- Supported team operations during busy trading periods, ensuring smooth service delivery.
- Assisted customers with enquiries, purchases, and product locations.
- Operated tills and self-checkout systems accurately.
- Maintained cleanliness and safety standards, contributing to welcoming store environment.
- Supported team operations during busy trading periods, ensuring smooth service delivery.
Team Member
JD Sports
Feltham, Hounslow
2023.05 - 2024.08
- Delivered high-quality customer service by assisting with product selection, sizing, and purchases.
- Handled customer enquiries and resolved issues to ensure customer satisfaction and loyalty.
- Operated tills and POS systems, ensuring accurate processing of cash, card payments, and refunds for seamless transactions.
- Replenished stock and maintained shop floor presentation in line with merchandising standards.
- Processed deliveries, including unpacking, tagging, and organising stockroom inventory.
- Monitored stock levels and reported shortages to management.
- Handled customer enquiries and resolved issues to ensure customer satisfaction and loyalty.
Housekeeper
DoubleTree by Hilton
Kingston Upon Thames, Kingston upon Thames
2024.02 - 2024.03
- Cleaned and prepared guest rooms and public areas, ensuring adherence to brand and quality standards for enhanced guest satisfaction.
- Completed dusting, vacuuming, sanitising, and deep-cleaning tasks to maintain cleanliness and hygiene across all areas.
- Managed laundry duties, ensuring efficient linen rotation, ironing, and timely restocking to support operational readiness.
- Followed health and safety procedures and reported maintenance issues promptly.
Warehouse Operative
Menzies Distribution
Heathrow, Hillingdon
2023.05 - 2023.08
- Ensured timely, accurate order fulfillment and delivery to meet customer expectations.
- Managed inventory by receiving and organizing shipments while tracking stock levels to maintain optimal stock availability.
- Operated warehouse machinery safely and efficiently, including forklifts and pallet jacks.
- Performed stock counts and supported warehouse audits to uphold inventory integrity.
- Worked collaboratively with colleagues to maintain a clean and safe warehouse environment.
Barista
Coffee 091
Whitton, Richmond upon Thames
2022.03 - 2022.06
- Crafted hot and cold beverages following standard recipes to ensure quality and consistency.
- Processed customer orders and payments using POS systems.
- Ensured café and equipment cleanliness to comply with food safety standards and enhance customer experience.
- Monitored stock levels and restocked supplies to maintain smooth operation during shifts.
Education
A Levels - Politics, Business, Economics
Heathland School
LondonGCSEs - Maths, English Language, English Literature, Combined Science, Art
Tiffin Boys School
Kingston upon ThamesSkills
- Stock Replenishment & Inventory Control
- Cleaning & Hygiene Standards
- Health & Safety Compliance (COSHH)
- Customer Service & Client Support
- Complaint Resolution & Call Documentation
- Call Centre Operations (Inbound & Outbound)
- Cash Handling & POS Systems
- Retail Operations & Sales Support
- Time Management & Organisation
- Teamwork & Communication
- Problem Solving & Attention to Detail
References
Available upon request
Affiliations
- Exercising
- Cooking
Languages
Gujarati
Fluent
References
References available upon request.
Leadership & Responsibilities
- Senior Prefect & Student Mentor – Heathland School
- House Head Boy & Student Advisor – Tiffin Boys School
Timeline
Cleaner
Everlast Gyms
2025.06 - 2025.08
Call Centre Representative / Sales Host
DNA Cleaning Solutions
2024.09 - 2025.12
Shift Leader
Sainsbury’s
2024.09 - 2024.12
Housekeeper
DoubleTree by Hilton
2024.02 - 2024.03
Cleaning Supervisor
DNA Cleaning Solutions
2023.09 - 2025.12
Team Member
JD Sports
2023.05 - 2024.08
Warehouse Operative
Menzies Distribution
2023.05 - 2023.08
Barista
Coffee 091
2022.03 - 2022.06
A Levels - Politics, Business, Economics
Heathland School
GCSEs - Maths, English Language, English Literature, Combined Science, Art
Tiffin Boys School