ARYA SUDHEER
Coventry,
Summary
With over six years of seasoned experience in the service industry, I specialize in customer service, travel consulting, administration, and training. I bring a strong work ethic and unwavering enthusiasm to my professional endeavours, consistently demonstrating my dedication to success. I approach every task with responsibility and dedication, whether working individually or as part of a team. I am always enthusiastic about learning and understanding new challenges and taking initiative at work. With a positive attitude, I am capable of effectively managing multiple tasks.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lecturer
St. Albert's College
06.2019 - 03.2023
- Conducted scheduled lectures for undergraduate students in Tourism, Hospitality, Aviation, and Management subjects.
- Assessed, monitored, and provided mentoring to students to enhance their academic progress. Offered remedial classes to those in need.
- Orchestrated and oversaw academic and departmental support activities, ensuring their successful execution and effectiveness.
- Efficiently managed data administration in alignment with company policies.
- Demonstrated commitment to personal and professional development by actively participating in workshops and training sessions, continually enhancing my knowledge to improve course curriculum.
- Guided students to attain their target grades through ongoing curricular support and motivation, assisting them in formulating personal and career development plans.
- Enhanced class participation by actively encouraging and motivating students, and organized extracurricular workshops and activities in collaboration with the lead teacher.
Freelance Travel Consultant
Self Employed
12.2014 - 09.2022
- Assisted customers in selecting suitable package holidays or planning independent travel experiences.
- Managed the booking of air tickets and facilitated hotel bookings based on customers' preferences.
- Addressed customer inquiries and established connections with suppliers to secure the best deals and offers for clients.
Academic Administrator
Prof V. Rajappan Memorial Masters College
03.2016 - 05.2019
- Organized physical files and digitalized records to support ease of access and assisted the college head in maintaining the administrative functions and in regulating the exams
- Maintained all the resources of the college and its inventory to ensure the smooth functioning of the facility as well as organized various events in the organization
- Supported students' admission procedures, and coordinated examination and assessment processes
- Coordinated and managed appointments, and meetings and managed office resource allocation and distribution.
Senior Trainer in Aviation and Tourism
IESP, Airawat Aviation Pvt Ltd
10.2013 - 08.2014
- Developed and delivered vocational lessons that adhered to established educational standards. Guided students in comprehending industry-specific practices and regulations affecting their work. Additionally, successfully coordinated various events within the institutes.
Guest Lecturer
Aquinas College- AIM
12.2011 - 03.2013
- Instructed diverse courses in a specific subject area, employing effective teaching, learning support, and assessment methods to ensure high standards of student achievement, behavior, discipline, and punctuality.
- Leveraged a deep understanding of contemporary learning and teaching approaches to enhance student performance.
- Orchestrated educational activities and events to align with learning objectives and foster student engagement.
CUSTOMER SERVICE AGENT
Cochin International Airport
07.2009 - 10.2010
- Executed the efficient greeting and check-in of passengers' baggage for their designated flights, meticulously verifying travel documents. Additionally, performed passenger reconciliation at the Boarding Gates.
- Demonstrated expertise in attending to and assisting customers, including escorting special assistance passengers, managing customer complaints, and carrying out various assigned duties.
- Skillfully prepared and managed PIR (Property Irregularity Report) cases and tracked customer freight through the World Tracer system.
- Collaborated with various departments to complete the filing of Arrival/Departure General Declarations (GD) to ensure a seamless airport operation.
TRAVEL CONSULTANT
Ace in Tours and Travels
08.2008 - 06.2009
- Proficiently managed travel reservations, ticketing, cancellations, and reimbursement processes utilizing CRS and an online travel portal.
- Expertly crafted and sold budget-friendly travel packages, addressing both phone and in-person inquiries. Kept clients well-informed about any developments in their travel plans.
- Delivered exceptional customer service, consistently resolving issues and earning recognition for a positive, intuitive, and client-centric approach.
- Facilitated customers in obtaining visas, permits, and essential travel documents, establishing strong partnerships with stakeholders to drive business growth.
Education
MSc International Business Management -
Coventry University, UK
05.2024
Master of Tourism Management -
Indira Gandhi National Open University, India
02.2013
Bachelor of Tourism Studies -
Mahatma Gandhi University, India
05.2007
Higher Secondary- Computer Science -
Board of Higher Secondary Education, Kerala
03.2004
Skills
- Customer service
- Organization skill
- Communication skill
- Teamwork
- Strong customer service
- Team player
- Travel planning and Itinerary preparation
- Reservation and ticketing
- Classroom management
- Lesson Planning
- Group and Individual Instruction
- Problem-solving
- World Tracer Baggage Tracing system
- CRS –Galileo &Amadeus
- MS Word, MS Excel & MS PowerPoint
- E-travel portal
Certification
Diploma in IATA- UFTAA Foundation & EBT Course
Diploma in Airline, Travel, and Tourism Management
Diploma in Reservation and Ticketing- GDS (Amadeus, Galileo)
Additional Information
LinkedIn: linkedin.com/in/arya-sudheer-69082713
BRP: RV0270029 / NI NO: TK866318C
Language: English- IELTS General -7 (CN: 273482), Malayalam
Publication
“Integrated Village Tourism for Rural Sustainability and Development: A Review of Village Tourism and Its Impact on Environment and Society of Kumbalanghi Model Tourism Village.” at JournalNX Multidisciplinary peer-reviewed Journal.
“A Study on Covid-19 Impacts and Survival Strategy of the Hotel Business Concerning Kochi City in Kerala” at Research Review International Journal of Multidisciplinary.
Timeline
Lecturer
St. Albert's College
06.2019 - 03.2023
Academic Administrator
Prof V. Rajappan Memorial Masters College
03.2016 - 05.2019
Freelance Travel Consultant
Self Employed
12.2014 - 09.2022
Senior Trainer in Aviation and Tourism
IESP, Airawat Aviation Pvt Ltd
10.2013 - 08.2014
Guest Lecturer
Aquinas College- AIM
12.2011 - 03.2013
CUSTOMER SERVICE AGENT
Cochin International Airport
07.2009 - 10.2010
TRAVEL CONSULTANT
Ace in Tours and Travels
08.2008 - 06.2009
MSc International Business Management -
Coventry University, UK
Master of Tourism Management -
Indira Gandhi National Open University, India
Bachelor of Tourism Studies -
Mahatma Gandhi University, India
Higher Secondary- Computer Science -
Board of Higher Secondary Education, Kerala
Diploma in IATA- UFTAA Foundation & EBT Course
Diploma in Airline, Travel, and Tourism Management
Diploma in Reservation and Ticketing- GDS (Amadeus, Galileo)
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