Summary
Overview
Work history
Education
Skills
Personal Information
Languages
Accomplishments
Timeline
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ARYA RAJEEV

ARYA RAJEEV

Surrey

Summary

A dedicated professional with a strong background in hospitality and food service, demonstrating exceptional skills in effective listening, conflict resolution, and customer relations. Known for an optimistic outlook and adaptability, consistently delivering high-quality service. Proficient in upselling techniques, cash management, and till handling. Committed to leveraging these competencies to enhance customer satisfaction and drive business success.

Overview

7
7
years of professional experience
2018
2018
years of post-secondary education

Work history

TEAM MEMBER

KFC
Shaftesbury
01.2024 - 07.2025
  • Delivered food to customers efficiently, ensuring prompt service satisfaction.
  • Maintained excellent customer relations through effective communication.
  • Processed orders accurately while demonstrating strong multitasking abilities.
  • Collaborated with team members to streamline service operations.

TEAM MEMBER

TACO BELL
Poole, Dorset
06.2022 - 01.2024
  • Food Production and Delivery: Prepared and delivered food orders to customers promptly, maintaining high standards of service.
  • Customer Interaction: Handled customer orders and inquiries efficiently, providing a welcoming and friendly service experience.
  • Team Support: Assisted the RGM with daily operations, ensuring tasks were completed accurately and on time.
  • Customer Relations: Managed customer interactions with a focus on satisfaction, addressing any issues or requests promptly and courteously.

FRONT OFFICE ASSISTANT

NIRAAMAYA RETREATS BACKWATERS & BEYOND
Kumarakom
09.2018 - 12.2018
  • Guest Reception and Interaction: Warmly greeted and welcomed guests upon arrival, creating a positive and friendly first impression.
  • Guest Assistance: Directed guests to their destinations and answered their questions efficiently, ensuring they felt well-informed and comfortable.
  • Guest Services Coordination: Scheduled travel arrangements for guests and handled check-in and check-out procedures smoothly.
  • Customer Request Management: Addressed and fulfilled all customer requests, coordinating with relevant departments to resolve any issues promptly and effectively.
  • Problem Resolution: Actively listened to guest concerns and took appropriate actions to resolve any problems, ensuring a satisfactory outcome and maintaining guest satisfaction.

Education

MASTERS - ENGLISH LITERATURE

M G UNIVERSITY

MSC - INTERNATIONAL HOSPITALITY AND TOURISM MANAGEMENT

BOURNEMOUTH UNIVERSITY

DIPLOMA - AIRLINE MANAGEMENT WITH TRAVEL TOURISM AND HOSPITALITY MANAGEMENT

ANGELBLUES AVIATION ACADEMY

BACHELORS - ENGLISH LITERATURE

M G UNIVERSITY

Skills

  • Effective listening
  • Conflict resolution
  • Optimistic outlook
  • Upselling techniques
  • Cash management and till handling
  • Customer relations
  • Adaptability and Flexibility
  • Hospitality and Food service

Personal Information

  • Date of birth: 10/11/93
  • Gender: Female
  • Nationality: Indian
  • Marital status: Married
  • Place of birth: Kerala, India

Languages

English
Fluent
Malayalam
Native
Tamil
Advanced

Accomplishments

    Career Highlights : Received early appraisal for outstanding performance and contributions.

    Upgrade Sales Excellence : Consistently delivered exceptional results in upgrade sales, earning appreciation and recognition for outstanding performance.

    TripAdvisor Recognition : Featured multiple times on TripAdvisor for outstanding contributions and customer service.

Timeline

TEAM MEMBER

KFC
01.2024 - 07.2025

TEAM MEMBER

TACO BELL
06.2022 - 01.2024

FRONT OFFICE ASSISTANT

NIRAAMAYA RETREATS BACKWATERS & BEYOND
09.2018 - 12.2018

MSC - INTERNATIONAL HOSPITALITY AND TOURISM MANAGEMENT

BOURNEMOUTH UNIVERSITY

DIPLOMA - AIRLINE MANAGEMENT WITH TRAVEL TOURISM AND HOSPITALITY MANAGEMENT

ANGELBLUES AVIATION ACADEMY

BACHELORS - ENGLISH LITERATURE

M G UNIVERSITY

MASTERS - ENGLISH LITERATURE

M G UNIVERSITY

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ARYA RAJEEV