Arvy Nicolo Capuno

- Managed operations of a three-floor store in a high-traffic central location.

- Oversaw hiring, training, and leadership of the entire team.

- Monitored KPIs, costs, and service quality to ensure optimal performance.

- Executed full launch setup and maintained operational oversight.

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- Supervised 7 Store Managers

- Tracked KPIs, service standards, and store performance

- Opened 11 new stores across Italy

- Delivered training programs for General Managers and staff

- Defined support strategies to maximize sales across all stores

- Organized and monitored promotional activities and managed supplier relationships

- Planned and led employee training sessions across locations

- Set and monitored revenue targets

- Identified new business opportunities to increase sales

- Conducted regular store visits to ensure compliance with brand quality standards

- Ensured adherence to internal policies and contractual obligations by store teams

- Independently managed coordination across the store network

- Achieved corporate commercial objectives through strategic planning

- Analyzed food cost and labor cost, setting and tracking performance KPIs

- Handled communication with food, beverage, and delivery suppliers

- Supported selection and training of managerial roles

- Full store management

- Team building, scheduling, staff development

- Food quality, customer service, cost control

- Client reception during fashion events

- IT assistance and data entry

- Handled appointment scheduling to ensure smooth daily operations.

- Maintained accurate logs of visitor entries for security purposes.

- Assisted with administrative tasks, improving overall functionality of the office.